Business Applications Technical Lead

Damstra Technology; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global technology firm is looking for a Business Applications Technical Lead in Ruddington, Nottinghamshire. This pivotal role involves guiding a team in delivering integrated solutions across multiple platforms, including Salesforce and Zendesk. The ideal candidate has extensive Salesforce experience and a strong background in managing development teams. Benefits are discussed in the hiring process, with a hybrid working pattern offered.

Qualifications

• Extensive experience with Salesforce in an enterprise environment.
• Proven leadership experience managing distributed development teams.
• Strong knowledge of subscription billing concepts.

Responsibilities

• Lead and manage a distributed team of developers.
• Define and monitor SLAs for system development activities.
• Architect and implement solutions across core platforms.

Skills

Salesforce expertise

Leadership experience

Knowledge of Zuora

Expertise in DevOps practices

Familiarity with AI/ML tools

Job description

Business Applications Technical Lead

Role Purpose

Location- Ruddington, Nottinghamshire

Level - Experienced Professional

Department - Product R&D

Working Pattern - Hybrid (three days a week in the head office)

Salary - this will be discussed at the next stage. If you have any questions please feel free to reach out.

Benefits - Benefits at Ideagen

We are looking for a Business Applications Technical Lead to guide our internal business systems development team. This role is pivotal in shaping and delivering integrated solutions across platforms such as Salesforce, Zuora, Zendesk, and NetSuite. You will lead a distributed team of developers, define and maintain SLAs, and drive improvements through modern development practices and AI‑powered solutions.

As a technical leader, you will champion the adoption of AI technologies to enhance productivity, automate routine tasks, and improve system intelligence. Working closely with business analysts and subject matter experts, you will ensure scalable, high‑quality solutions that meet evolving business needs.

Responsibilities

• Lead and manage a distributed team of developers, ensuring clear communication and consistent delivery standards.
• Define and monitor SLAs for system development and maintenance activities.
• Architect and implement solutions across core platforms, ensuring robust integrations and data flow.
• Drive adoption of AI tools for automation, predictive maintenance, and intelligent monitoring.
• Implement DevOps best practices, including CI/CD pipelines and automated testing.
• Collaborate with stakeholders to translate business requirements into actionable development plans.
• Proactively identify opportunities for system enhancements and process improvements.

Skills and Experience

• Extensive experience with Salesforce in an enterprise environment (ideally certified up to Application Architect level).
• Proven leadership experience managing distributed/offshore development teams.
• Strong knowledge of Zuora and subscription billing concepts.
• Expertise in DevOps practices, CI/CD implementation, and integration patterns.
• Familiarity with AI/ML tools and their application in development processes.

About Ideagen

Ideagen is the invisible force behind many things we rely on every day – from keeping airplanes soaring in the sky to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. When you think of Ideagen, think of it as the silent teammate that always works behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world, including America, Australia, Malaysia and India, with people doing lots of different and exciting jobs.

We’re building a future‑ready team, and AI is part of how we work smarter. If you’re curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at [e-mail]. All matters will be treated with strict confidence.

At Ideagen, we value the importance of work‑life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place!