Business and Operational Delivery Administrator - National Back Office

NHS England; Sefton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A national healthcare organization in the UK is seeking a Demographic Administrator to maintain and improve demographic data quality on the Personal Demographics Service (PDS). Responsibilities include investigating data quality incidents, managing NHS numbers, and providing support to staff. Candidates should have strong customer service skills and knowledge of data protection legislation.

Qualifications

• Experience in handling personal and sensitive data according to data protection legislation.
• Ability to maintain and improve data quality on the PDS.
• Strong problem-solving skills related to data quality incidents.

Responsibilities

• Maintain and improve PDS demographic data quality.
• Investigate and resolve complex data quality incidents.
• Manage NHS numbers and medical records.
• Provide training and support to staff.

Skills

Data quality management

Customer service

Incident investigation

GDPR knowledge

Job description

Overview

An exciting opportunity has arisen to join our National Back Office team.

National Back Office (NBO) is responsible for the management of NHS Numbers and Personal Demographics Service (PDS) records, investigation, and resolution of data quality incidents on PDS demographic records, and the provision of a Tracing Service to approved organisations.

The role of Demographic Administrator is part of a large team of highly motivated and skilled professionals who provide a national data quality service.

The role contributes to delivering efficient and timely services against agreed service levels, to NHS and non‑NHS organisations in a fast‑moving environment.

The Administrator contributes to several different areas including resolution of incidents, quality, customer service, adherence to GDPR, Data Protection Act and Privacy, Transparency and Ethics policies and procedures.

Responsibilities

• Maintaining and improving the quality of demographic data on the Personal Demographics Service (PDS) - the PDS is the national master database of all NHS patients in England, Wales and the Isle of Man.
• Investigating and resolving complex PDS data quality incidents and service requests reported by NHS-wide organisations.
• Managing NHS numbers and medical records.
• Identifying service improvements and feeding these into the change management process.
• Providing training and support to new and existing staff.
• Engaging with NBO managers and other business areas by responding to requests for information and carrying out ad-hoc tasks in support of service improvements.
• Handling personal and sensitive data in accordance with data protection legislation.

NHS England Board top-level purpose

• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.

If you would like to know more or require further information, please visit the NHS England website: https://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

For further details / informal visits contact: Name: Claire Howlett Job title: Business and Operational Delivery Manager Email address: [e-mail]