Business Analyst -ServiceNow

eTeam, Inc.; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT services firm is seeking a Business Analyst (AVP) to align business requirements with ServiceNow's implementation. The ideal candidate will manage complex business briefings and trade-offs in analysis, with a strong background in ITSM and operational architecture. Knowledge of ServiceNow modules is essential for success in this role.

Responsibilities

• Leads complex business briefings with senior stakeholders.
• Manages trade-offs of business analysis within time, cost, and quality constraints.
• Has a deep understanding of ServiceNow and aligns business requirements.

Job description

Business Analyst (AVP)

Responsibilities:

• Has a deep and broad understanding of how ServiceNow delivers ITSM/ITOM to the organisation and aligns business requirements to the platform’s implementation.
• Has exposure to key modules: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue.
• Experienced in business and operational architecture design with solid understanding of implications on adjacent business areas.
• In‑depth knowledge of the breadth of services and products offered by Service Management and the business areas supported.
• Leads complex business briefings with senior stakeholders and shapes complex solution definitions.
• Very proficient with business analysis tools and templates, guides others, and evaluates additional relevant tools and templates.
• Manages trade‑offs of business analysis within time, cost and quality constraints.
• Stays up‑to‑date with developments in the area of expertise.

Key modules

• Incident / Problem / Change
• CMDB
• Knowledge
• Service (Request) Catalog
• Business Service Models