Business Analyst - SaaS, Travel Tech

Applause IT Recruitment Ltd; England; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A recruitment agency is seeking a motivated Business Analyst to join a growing SaaS business in the travel tech sector. This role involves working with global travel software, defining user stories, and collaborating with technical teams. Candidates should have a strong analysis background and thrive in an agile environment. Benefits include 33 days holiday, hybrid working, and a supportive team culture.

Benefits

33 days holiday including bank holidays

Hybrid working and flexible hours

5% matched pension

Internal training academy

Modern offices with onsite gym and bar

Supportive team with a big focus on continuous learning

Qualifications

• Experience in SaaS or travel-related sectors preferred.
• Able to thrive in a fast-paced, agile environment.

Responsibilities

• Work closely with product and development teams to define user stories and business requirements.
• Conduct stakeholder interviews, workshops, and document analysis.
• Model business processes and perform gap analysis.
• Collaborate with project managers and architects to build business cases.
• Assess test failures to determine business impact and necessary changes.

Skills

Strong background in business analysis

Technical edge

Familiarity with Agile methodologies

Analytical mindset

Strong communicator

Problem-solver

Job description

Business Analyst - SaaS, Travel Tech

Hybrid - Ellesmere Port - 1 day a week in office

Permanent 40,000 - 45,000 + Benefits

Are you a Business Analyst with a solid technical background who would be motivated to make a real impact in a tech-first business?

Applause IT are hiring for a growing SaaS business that’s shaping the future of airline and travel software. As part of their project delivery team, you’ll be working on products used globally by some of the biggest names in the travel industry.

As a Business Analyst, you’ll take ownership of gathering and analysing customer requirements, documenting user stories, mapping workflows, and working closely with technical teams to ensure products are truly fit for purpose. You’ll play a key role in driving the roadmap forward, uncovering the real business problems behind customer requests, and delivering value to a fast‑paced, ever‑evolving sector.

What you’ll be doing:

• Work closely with product and development teams to define user stories and business requirements
• Conduct stakeholder interviews, workshops, and document analysis
• Model business processes and perform gap analysis
• Collaborate with project managers and architects to build business cases
• Assess test failures to determine business impact and necessary changes

What we’re looking for:

• Strong background in business analysis with a technical edge
• Experience in SaaS or travel‑related sectors preferred
• Familiarity with Agile and software delivery methodologiesAnalytical mindset, strong communicator, problem‑solver
• Able to thrive in a fast‑paced, agile environment

What’s in it for you:

• 33 days holiday including bank holidays
• Hybrid working and flexible hours
• 5% matched pension
• Internal training academy
• Modern offices with onsite gym and bar
• Supportive team with a big focus on continuous learning

This Business Analyst role offers a unique opportunity to work at the cutting edge of travel innovation. If you’re passionate about software, data, and delivering meaningful change, this is the one for you.

Click apply now to be considered.