Business Analyst – Retail, Consumer Goods and Hospitality

Cognizant Technology Solutions Limited; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology consulting firm in the United Kingdom seeks a skilled Business Analyst to drive data and analytics projects across retail sectors. The successful candidate will engage with stakeholders, create detailed business requirements, and support project teams in implementing effective retail strategies. Strong background in business analysis and retail operations is preferred.

Responsibilities

• Lead and drive Business Analysis across workstreams to support retail initiatives.
• Identify and implement logistical practices to improve processes.
• Engage with business stakeholders and conduct workshops for requirement elicitation.
• Map business processes and user journeys developing business domain models.
• Create business requirements documents including non-functional requirements.
• Document BRDs, FSDs, NFRs, and RTMs.
• Support internal and external delivery teams with project planning and testing.
• Support end users in adopting functional changes.

Job description

Drive business analysis efforts across retail data and analytics projects including current state assessments, business use case development, requirements gathering and solution design. Ensure alignment with retail operations, merchandising, supply chain and customer experience strategies.

Responsibilities

• Lead and drive Business Analysis across workstreams to drive and support the execution of retail and consumer goods initiatives for our customers.
• Improving processes across the business by identifying and implementing logistical practices.
• Engage with business stakeholders and conduct workshops for requirement elicitation.
• Map business processes and user journeys developing business domain models and associated documentation – Business process modelling, Process flow modelling, Data flow modelling, Stakeholder analysis.
• Create the business requirements document including non-functional requirements.
• Creation of Process Maps (L1–L4) and undertaking gap analysis.
• Documentation of BRDs, FSDs, NFRs and RTMs.
• Support internal and external delivery teams with project planning, functional and non‑functional requirements, testing, reporting, implementation and post‑implementation activities.
• Support and facilitate the test team and business teams during business process validation.
• Support end users in adopting functional changes (e.g., training documentation, implementation support).
• Contribute to research design and writing of articles/whitepapers and participate as a team member in collateral development.
• Retail‑Focused Strategy Development: Support the creation of data strategies tailored to retail environments focusing on improving customer insights, inventory optimization and sales performance.