Business Analyst / Product Owner

Command Recruitment; City Of London; Hybrid; GBP 60,000 - 70,000; Full time

Job summary

A leading recruitment agency is looking for a Business Analyst / Product Owner to drive the development of a patient portal in the UK. The role involves leading workshops, managing product backlogs, and ensuring user-centric design. Candidates should have over 5 years of experience in digital health, along with strong communication and Agile practices. This position offers a competitive salary and a flexible hybrid working model.

Benefits

Competitive salary

Hybrid working model

Opportunities for career growth

Qualifications

• 5+ years' experience as a Product Owner or Business Analyst, ideally in digital health.
• Ability to lead workshops and engage with stakeholders confidently.
• Experience managing complex requirements across web and mobile platforms.

Responsibilities

• Define and maintain a product roadmap for digital tools.
• Translate strategic objectives into actionable user stories.
• Lead requirement-gathering workshops with various stakeholders.

Skills

Agile delivery practices

User-centred product design

Strong communication skills

Requirement gathering

Stakeholder management

Tools

Jira

Confluence

Miro

Lucidchart

Job description

Business Analyst / Product Owner – Health Technology

Contract 3 months + possible perm

Location: Hybrid (Canary Wharf & Remote)

Reports to: Head of Product / Programme Director

About the Role

Our Client is building the future of connected healthcare - empowering patients and clinicians through seamless, secure, and intuitive digital experiences.

As the Product Owner / Business Analyst, you'll sit at the intersection of product strategy, user experience, and delivery execution.

You'll take ownership of a patient portal and online doctor application, driving clarity across requirements, managing stakeholders, and ensuring every release genuinely improves the patient journey. Confident, articulate, and hands‑on, you'll be as comfortable leading workshops in Canary Wharf as you are working remotely to refine requirements and shape sprint backlogs.

Key Responsibilities

Product Ownership

• Define and maintain a clear product roadmap for patient-facing and clinician-facing digital tools.
• Translate strategic objectives into actionable user stories, epics, and acceptance criteria.
• Prioritise and manage the product backlog, balancing user needs, compliance, and delivery timelines.
• Represent the user's voice throughout design and development, ensuring accessibility, simplicity, and security.
• Measure product success through KPIs, adoption metrics, and patient experience data.

Business Analysis & Requirements Leadership

• Lead requirement‑gathering workshops with clinicians, patients, developers, and regulatory teams. Clear communication and a confident speaker are required.
• Capture and document detailed business and technical requirements, ensuring traceability and alignment to compliance standards (e.g. GDPR, NHS Digital guidelines).
• Map and optimise patient journeys and operational workflows.
• Support UX/UI design by providing structured insights into user needs and constraints.
• Collaborate with engineering to ensure functional and non‑functional requirements are implemented effectively.

Stakeholder & Delivery Engagement

• Partner with clinical leads, compliance officers, and technology teams to balance innovation with safety and governance.
• Facilitate workshops and playback sessions that foster alignment and shared understanding.
• Translate complex healthcare processes into clear, testable requirements.
• Ensure timely and high‑quality delivery through close collaboration with development, QA, and operations teams.

What You'll Bring

• 5+ years' experience as a Product Owner, Business Analyst, or hybrid of both - ideally in digital health, medtech, or regulated industries.
• Proven ability to lead workshops and engage confidently with both business and technical stakeholders.
• Deep understanding of Agile delivery practices and user‑centred product design.
• Strong communication skills - able to translate technical detail into business language, and vice versa. Able to manage both Stakeholders and Peers.
• Experience managing complex requirements across web and mobile platforms.
• Working knowledge of data privacy, patient consent, and healthcare interoperability (FHIR, HL7, etc.) is a strong plus.
• Proficiency with Jira, Confluence, Miro, or Lucidchart for backlog and documentation management.

Desirable

• Previous experience in NHS, digital health startups, or telemedicine platforms.
• Familiarity with clinical workflows or EMR/EHR systems.
• Certification in Product Ownership or Business Analysis (CSPO, PSPO, CBAP, etc.).

What's on Offer

• Hybrid working model - Canary Wharf office presence balanced with remote flexibility.
• The chance to shape the future of digital healthcare, directly improving patient outcomes.
• A collaborative, forward‑thinking culture that values openness, experimentation, and accountability.
• Competitive compensation and opportunities for career growth in a rapidly evolving sector.

In Return:

Starting with a contract of 3 months at a Competitive Salary of £60-70,000PR (dependent on experience) with a possible opportunity to extend to permanent employment in 2026.

Good company benefits.