Business Analyst – Portfolio Solutions

Liberty Specialty Markets; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global insurance provider is seeking a hands-on Business Analyst to drive process change within its Portfolio Solutions. The ideal candidate will have experience in the insurance industry and a track record in defining Target Operating Models (TOM). Responsibilities include working with stakeholders to translate strategic goals into actionable initiatives and supporting the implementation of pragmatic process changes. The successful candidate will work in a dynamic environment focused on delivering value and strategic objectives.

Benefits

Vibrant and inclusive environment

Career development opportunities

Flexible work-life balance

Qualifications

• Experience delivering digital products in insurance.
• Ability to translate strategic goals into actionable outcomes.
• Experience working with Agile methodologies.

Responsibilities

• Support TOM/process change implementation.
• Engage with stakeholders to define strategic goals.
• Conduct analysis to understand current and future state processes.

Skills

Defining and implementing Target Operating Models (TOM)

Process change implementation in insurance market

Engaging senior stakeholders

Business analysis methodologies

Defining epics and user stories

Knowledge of digital insurance products

MS Excel

Lucid Chart / Lucid Spark

Confluence

JIRA

Agile Framework

Tools

MS Excel

JIRA

Confluence

Job description

Country: United Kingdom of Great Britain and Northern Ireland

Creation Date: 12-Nov-2025

Employment Type: Permanent

Employment Type: Full time

Ref #: 1234571812

Description & Requirements

Role Title: Business Analyst - Portfolio Solutions

Department: LII Delivery

Team: LII Transformation & Change Delivery

Location: London

Type: Permanent

About the Role:

We are seeking a hands‑on Business Analyst with experience delivering digital products in the insurance industry to support analysis, process definition and process change within Portfolio Solutions, feeding into an existing Target Operating Model.

The Business Analyst will work closely with partners in Business Architecture, Business Agility, Technology, Change Management, Support functions (incl. Operations, Claims, Credit Control, etc.) and directly with regional Business teams, delivering major initiatives, small enhancements and operating model changes which enable the achievement of LII strategic goals.

Central to this exciting journey, the Business Analyst will work in partnership with our internal teams and, where appropriate, external partners, to elicit business requirements and create business process maps, ensuring that business outcomes are met by solutions delivered to the business. Additionally, the Business Analyst will support our Change Management partners and Support functions to ensure operational readiness to accept change delivered.

About the Department & Team:

We have embarked on a five‑year strategy execution which comes from a set of considered and conscious choices. It gives us more focus, consistency and prioritisation than ever before. Our strategy in LSM is fully aligned with our parent group of Global Risk Solutions and Liberty Mutual. LSM has achieved a huge amount over the last five years and our focus has been on building the foundations of our business. Now it is time to take the next big step forward.

Our strategy has set out several demand pathways, in which we have made very deliberate strategic choices. Creating clarity of direction for our customers and partners, and for our people.

This transformation is being executed through a structured design approach of developing a business model, operating model and evaluating the opportunities which will need to ensure a Return of Investment.

The Portfolio solutions demand pathway will allow us to enter into strategic partnerships to access complimentary and in‑appetite blocks of risk. It is an effective way of diversifying our portfolio at manageable expense ratios and our programme of work will develop a business model, operating model and set of execution deliverables to achieve our strategy.

Key Responsibilities

• Support the TOM / Process Change implementation within Insurance market London / Europe.
• Work with business stakeholders at all levels to define and translate the strategic goals into actionable initiatives and requirements.
• As required, input into the Business Architecture framework that aligns product capabilities with organisational objectives.
• Implement pragmatic process change and quick wins, collaborating with relevant internal partners to ensure business readiness to accept change.
• Conduct analysis work to a consistently high standard within a range of business areas, producing output to agreed timescales, and standards.
• Support the definition of delivery plans, providing input into end‑to‑end delivery plans to ensure business value is delivered in a timely manner.
• Conduct analysis work to understand current state processes and to identify the “To Be” future state operating models through process and technology.
• Support the identification of relationships, dependencies and impacts of change (highlighting options) on multiple systems, products, and business processes.
• Contribute to the project as required to develop proposals, requirements, or other project documentation.
• Elicit further requirements and test / challenge assumptions using a variety of methods including interviews, document analysis, workshops, and business process descriptions.
• Support, as required, the definition of testing scenarios and coordination of testing with other business stakeholders, including Support functions, to ensure ‘to be’ processes are working as expected.
• Always adhere to company policies, procedures, and standards.

Skills and Experience

• Experience in defining and implementing Target Operating Models (TOM) and driving pragmatic process improvements.
• Proven experience in process change implementation within the insurance market, ideally across the London and European sectors.
• Ability to engage senior stakeholders, translating strategic goals into actionable outcomes.
• Business analysis experience and knowledge of business analysis methodologies.
• Experience defining and documenting epics, user stories, acceptance criteria, etc. for complex solutions (preferred).
• Experience of Insurance and/or Reinsurance business processes and technology solutions, ideally digital insurance products (preferred).
• Good knowledge of business functions, business operations, objectives, and strategies.
• Good knowledge of MS Excel, Lucid Chart / Lucid Spark, Confluence, JIRA or similar tools to help with requirements gathering and demonstrating concepts.
• General knowledge of IT concepts, strategies, and methodologies, including architectural and security concepts, systems development lifecycle, and information management.
• Calm and composed under pressure, with a focus on problem‑solving and overcoming barriers.
• Strong analytical, prioritisation, and workload management capabilities, with a high degree of proactivity.
• Experience working with Agile Framework and as member of Scrum team.

About Liberty Specialty Markets (LSM)

Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world‑class insurance and reinsurance services to brokers and insureds in all major markets.

Our people are key to our success. That is why “Put People First” is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:

• Offering a vibrant and inclusive environment and committing to their career development.
• Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee‑led networks strengthen the diversity of our workforce and our inclusive environment.
• Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
• A supportive culture, which includes promoting a healthy work‑life balance and working flexibly.

For more information, please follow the links below:

https://www.libertyspecialtymarkets.com/gb-en/careers/working-for-us

https://www.libertyspecialtymarkets.com/gb-en/careers/diversity-inclusion-wellbeing/diversity-and-inclusion