Business Analyst - Microsoft Dynamics 365, Richmond, VA, US

Intellibee; Richmond; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology consultancy in Richmond is seeking an experienced Business Analyst with a focus on Microsoft Dynamics 365. The role involves bridging between stakeholders and technical teams, facilitating ERP projects, and ensuring customer needs are met. Ideal candidates will have over 10 years of experience and a strong background in data analysis and business process improvements. Competitive salary and growth opportunities available.

Qualifications

• 10+ years of experience in business and data analysis artifacts.
• 5+ years supporting Microsoft Dynamics 365 ERP projects.
• Proven experience with model‑driven apps and requirement validation.

Responsibilities

• Act as the voice of the customer, collaborating with stakeholders.
• Facilitate workflow-heavy projects involving multiple roles.
• Support data mapping, migration, and integration requirements.

Skills

Customer-focused approach

Business process analysis

Stakeholder engagement

Data analysis

SQL

Tools

Microsoft Dynamics 365

Microsoft Power Platform

Job description

Business Analyst - Microsoft Dynamics 365, Richmond, VA, US

VDOT’s Business Integrated Solutions Division (BISD) is seeking a highly experienced Business Analyst with extensive experience in Microsoft Dynamics 365 to support the planning and execution of complex ERP projects. This BA will serve as a critical bridge between multiple business stakeholders and technical teams, ensuring that customer needs are clearly understood, documented, and delivered through both Agile and Waterfall methodologies.

Key Responsibilities

• Act as the voice of the customer, collaborating with stakeholders and IT teams to understand business processes, pain points, and goals.
• Apply extensive experience with ERP systems and model‑driven apps, especially D365 Finance & Supply Chain, to support requirement validation and solution delivery.
• Facilitate workflow‑heavy projects involving multiple roles, approval processes, and cross‑functional interactions.
• Support data mapping, data migration and data integration requirements across multiple systems and their databases.
• Conduct Root Cause Analysis to identify system gaps and recommend business or technical solutions.
• Collaborate with developers and Power Platform teams to ensure model‑driven apps meet business requirements and align with D365 architecture.
• Perform QA testing and support business in UAT testing.

Required Skills & Experience

• 10+ years of experience delivering business and data analysis artifacts with a customer‑focused approach.
• 5+ years supporting Microsoft Dynamics 365 ERP projects.
• Proven experience supporting the development of model‑driven apps using Microsoft Power Platform, including requirement gathering and validation.
• Demonstrated experience with full lifecycle ERP implementations, including requirements gathering, configuration support, testing coordination, deployment, and post‑go‑live support.
• Strong data analysis background, including SQL and organizational data management concepts.

Skill Matrix

• Proven experience with Microsoft Dynamics 365 modules — Required 5 Years
• Expertise in business process analysis, requirements gathering, and translating business needs into D365 solutions — Required 5 Years
• Strong stakeholder engagement and communication skills to bridge technical teams and business users effectively — Required 8 Years