Business Analyst – Assistant Manager – English – On site London

Genpact; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology services company is seeking a Business Analyst – Assistant Manager to work remotely from London. The role involves identifying opportunities and overseeing customer orders while ensuring smooth execution of processes. Ideal candidates should have a Bachelor's degree in business or Aerospace Engineering and experience in Aerospace or Manufacturing. The role promises career advancement in an innovative environment focused on AI solutions.

Benefits

Hands-on experience with AI solutions

World-class training and mentorship

Opportunities for AI certifications

Dynamic workplace with top engineers

Qualifications

• Minimum years of experience in Aerospace / Manufacturing / Engineering.
• Strong quantitative and analytical skills.
• Strong oral, written communication skills.

Responsibilities

• Identifying new opportunities and responding to customer requests.
• Oversee the process for completing customer orders.
• Primary point of contact between shop floor and cross-functional teams.
• Support coordination of part availability and tooling.
• Report KPIs and work towards continuous improvement.

Skills

Strong quantitative and analytical skills

Strong oral communication skills

Excellent customer relationship building skills

Strong interpersonal skills

Leadership skills

Education

Bachelor's degree in business or Aerospace Engineering

Minimum years of experience in Aerospace / Manufacturing / Engineering

Job description

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry‑first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large‑scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast‑moving, innovation‑driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Business Analyst – Assistant Manager – English – Remote London

Responsibilities

• Identifying new opportunities, responding to customer requests, interpreting customer requirements, and execution of contracted services.
• Oversee the process for completing customer orders in accordance with contract/order requirements, timeline, and budget.
• Primary point of contact between shop floor, customer & cross‑functional teams like planning, quality, supply chain & customer program team.
• Track & update maintenance status to client on critical repairs. Responsible for informing & collecting prior approval from clients.
• Assess any risk related to TAT, hardware & cost. Communicate to delays, hurdles and critical milestones to client.
• Escalate issues internally to meet client timelines on maintenance events.
• Support coordination of part availability, tooling etc.
• Maintain issue logs, changes any other critical information for respective maintenance events.
• Report KPIs & work towards continuous improvement to increase customer experience.
• Managing and assessing that all necessary controls are in place to execute the end‑to‑end process smoothly as per contract agreement.
• To be able to manage process invoicing and billings and work closely with the billing team.
• Coordination of repairs, follow‑ups, warranty and guarantee review, overview of DR's approvals and escalations.
• To be able to access and generate work scopes for engines inducted at shop and work scope revisions.
• Collaborate with MRO team, including purchasers to ensure optimal stock levels of critical spare parts.
• Regularly review Materials/Inventory Management guidelines with key stakeholders.
• Managing and monitoring the WIP engines at various gates.
• Oversee the processing of all RFQs and RFPs, facilitates and ensures timely response to internal and external customers in alignment with financial and compliance requirements.
• Drive new analysis and help the cost reduction initiatives.
• Should be able to drive customer interaction and work independently.
• Successfully manage the relationship with the client and all stakeholders.

Qualifications we seek in you!

Minimum qualifications

• Bachelor's degree in business, Aerospace Engineering.
• Minimum years of experience in Aerospace / Manufacturing / Engineering.
• Strong quantitative and analytical skills.
• Strong oral, written communication skills, excellent customer relationship building skills, strong interpersonal and leadership skills.

Preferred qualifications

• Strong Business Acumen, Analytical capability, and Contract Management.
• Demonstrated ability to lead, mentor and influence customer and peers.
• Demonstrated capability to multitask in a fast‑paced environment.
• Experience with Lean and Six Sigma / Process Improvement activities.

Why join Genpact?

• Lead AI‑first transformation – Build and scale AI solutions that redefine industries.
• Make an impact – Drive change for global enterprises and solve business challenges that matter.
• Accelerate your career—Gain hands‑on experience, world‑class training, mentorship, and AI certifications to advance your skills.
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast‑moving workplace.
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build.
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness – built on a foundation of integrity and inclusion – allow your ideas to fuel progress.
• Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.