Business Analyst (API/Salesforce)_C1_Digital Onboarding_C&C

Capgemini; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global business and technology partner in the UK is seeking a Salesforce Business Analyst. The role involves gathering business requirements, engaging with stakeholders, and documenting processes. Ideal candidates will have strong skills in requirements elicitation and experience with Jira. This position offers an exciting opportunity to shape your career within a collaborative community.

Qualifications

• Proven experience as a Business Analyst in complex environments.
• Strong skills in requirements elicitation, stakeholder management, and workshop facilitation.
• Experience in documenting project scope, process flows, and change requests.

Responsibilities

• Lead and facilitate workshops to gather and validate business requirements.
• Engage with stakeholders to understand business needs and priorities.
• Document As-Is and To-Be process flows.
• Manage and prioritize change requests and requirements.

Skills

Requirements elicitation

Stakeholder management

Workshop facilitation

Proficiency in Jira

Change management

Tools

Jira

Job description

Role - Salesforce BA

Location - Knutsford UK

Get The Future You Want!

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world

Your Role

The role requires a strong BA skillset to support with Requirements elicitation, stakeholder management, facilitating workshops, document as is and to be flows, skills required in Jira, change request and change management of requirements prioritisation, documenting project scope. API requirements and design experience, Salesforce background and knowledge, Previous experience with technical migrations of customer data across platforms, Salesforce workflows.

Key Responsibilities

• Lead and facilitate workshops to gather and validate business requirements
• Engage with stakeholders to understand business needs and priorities
• Document As-Is and To-Be process flows
• Manage and prioritize change requests and requirements
• Define and maintain project scope documentation
• Use Jira to track and manage requirements and tasks
• Support change management activities related to onboarding and migration
• Collaborate with technical teams to ensure alignment between business and technical requirements

Mandatory Skills & Experience

• Proven experience as a Business Analyst in complex environments
• Strong skills in requirements elicitation, stakeholder management, and workshop facilitation
• Proficiency in Jira for tracking and managing requirements
• Experience in documenting project scope, process flows, and change requests
• Understanding of change management principles

Desirable Skills

• Experience in API requirements and design
• Background in Salesforce (including workflows and platform knowledge)
• Prior involvement in technical migrations of customer data across platforms

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market-leading capabilities in AI, cloud, and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.