Business Analyst

West Brom Building Society; West Bromwich; Hybrid; GBP 27,000 - 45,000; Full time

Benefits offered by this job

Holiday allowance 25 days + BH

Pension scheme

Private medical insurance

Perkbox account

Life assurance

Job summary

West Brom Building Society is seeking a Business Analyst to deliver core BA services and work with diverse stakeholders across IT change initiatives. The role includes requirements definition, process improvement, and supporting business case/tender activities.

You will model business processes, collaborate with technical and non-technical teams, and help guide changes to ensure alignment with strategic goals. Flexible/hybrid working is available at our Head Office in West Bromwich.

Qualifications

• Experience delivering business analysis services across IT change initiatives.
• Ability to elicit, document and validate business and IT requirements.
• Strong stakeholder engagement and workshop facilitation skills.

Responsibilities

• Model and analyse business processes, workflows and systems.
• Collaborate with tech and non-technical stakeholders to capture requirements clearly.
• Challenge requirements to ensure alignment with business needs and strategy.
• Define change requests for software development teams.
• Support initiation, business case and tender activities on larger projects.
• Analyse impact of software changes on business operations.
• Assist test teams to understand requirements and context.
• Coach junior business analysts as part of the project.

Skills

Requirements elicitation

Stakeholder management

Process modelling

Business analysis

Workshop facilitation

Job description

Salary: upto £45,000 dependant on experience

Hours: 35 Hours

Contract: Permanent

When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We also recognise they have a life outside work, one that has responsibilities and rewards which the Society respects and supports in ways that aim to bring the best out of them.

We operate flexible/hybrid working at our Head Office, our Recruitment team will be happy to share further details of this with you if you are interested in applying for a role.

An exciting opportunity has arising with the business analysis team. Individuals operating within this role are competent in the provision of the core BA Services under general guidance and direction from the Senior Business Analyst:

Core Services:

• Requirements Definition - Elicit, analyse, validate and document requirements for business and IT change initiatives.
• Stakeholder Management – Engage, build relationships, run effective workshops and set expectations with stakeholders, from operational teams to senior management and external suppliers.
• Business Process Engineering – Review As-Is business processes and develop new methods to improve productivity, efficiency, and operational costs.
• Solution Verification - Evaluate the proposed solution to assess the degree of fit in which it satisfies the business needs.
• Business Change Deployment - Support the deployment of business and IT changes to ensure a smooth transition.

What the role will look like:

• Understand and model business processes, workflows and systems using best practice techniques.
• Work collaboratively with a variety of technical and non-technical stakeholders to fully capture and analyse functional and non-functional requirements and be able to re-present them back in a clear and concise manner to achieve acceptance and sign off.
• Challenge the rationale and priority of requirements to ensure they meet the actual needs of the business, both tactically and strategically.
• Define change requests for internal and external software developers.
• On larger projects, support the project initiation, business case and tender processes.
• Analyse the impact of software solutions and changes to software on the business operation.
• Support test teams where required to develop an understanding of business requirements and wider business context that they support.
• Support the coaching of Junior Business Analysts, as part of the project.
• Undertake key project activities including business requirements documentation, detailed process definition, and feasibility studies.
• The job holder will be defining requirements for business processes and systems which shape the way our business operations will run in a number of key areas and must be capable of:
• Accurately documenting business requirements.
• Preparing and conducting meetings, facilitating workshops, and presenting to both managers and business users.
• Leading user workshops.
• Ensure awareness of new legislative changes.
• Understand the budget impact when processing change requests.

What you will bring to the role:

• Excellent written and oral communication skills are required, combined with an ability to challenge and influence stakeholders at all levels of the organisation. In particular, the jobholder will be required to interact with:
• Management and staff throughout the Society,
• Technical and non-technical staff.
• Third party suppliers and delivery partners providing IT services to WBBS.

Examples of communications are managing system documentation reviews, discussing system changes with suppliers, maintaining regular contact with business areas on system issues and changes.

• Previous experience as a Business Analyst is required with a proven practical experience gained within a business analysis environment, including experience of working with a range of business analysis tools and techniques.
• Ability to understand complex business processes across a wide range of business areas.
• The jobholder must have the ability to understand at a detailed level how computer systems support the business operations, and how data supports these processes and operations.
• The jobholder must have experience of working with and co-ordinating 3rd party suppliers.
• A high degree of personal motivation and initiative is required.
• The job holder will be required to work as part of a team planning and managing activities within small and large projects, within which there will be a large number of timing dependencies. This could include overseeing the work of others.
• The jobholder will be expected to work on multiple projects, and report formally into the project reporting process.

We Value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply.

What's in it for you:

• We pride ourselves on our development opportunities and always look to promote from within wherever possible,
• Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year,
• 2 paid volunteering days a year,
• Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, and we’ll match your further contributions up to 10.6%
• Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave,
• Life assurance provided by the Society at 4 times your salary,
• Yearly performance related pay scheme and pay review,
• Private medical insurance that’s discounted when your time with us grows, with the option to include family members,
• Salary Sacrifice Electric/Hybrid Car Scheme,
• A Perkbox account – giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more!
• And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness.

Why choose the West Brom?

At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We’re proud of our heritage and absolutely believe that the West Brom is a great place to work. Our employers are the heart of bringing our new vision to life- where our customers and communities own a more secure future. Everyday, through the work they do together and the care they show, they’re helping turn that vision into real and lasting.

We’re a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We’ll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we’re looking for. If you need any support with applying to one of our roles, get in touch at [e-mail].

Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.