Business Analyst

Itonlinelearning; Warrington; On-site; GBP 40,000 - 60,000; Full time

Job summary

A progressive tech company in Warrington is seeking a detail-focused Business Analyst to improve processes and support automation initiatives. This role involves mapping current processes, identifying inefficiencies, and collaborating with stakeholders to implement changes. Strong experience in business process analysis and a solid understanding of RPA concepts are essential. Ideal candidates will have skills in tools like Visio and Excel, and excellent communication abilities. Opportunities for influence and varied projects await the successful candidate.

Qualifications

• Strong experience in mapping, analyzing, and improving business processes.
• Solid understanding of RPA concepts and automation delivery.
• Ability to work independently while effectively collaborating with others.

Responsibilities

• Map and document current-state processes using BPMN.
• Run workshops and discovery sessions to understand team operations.
• Define future-state processes that support migrations and automation.

Skills

Mapping business processes

Analyzing business processes

Improving business processes

Communication skills

Experience in RPA

Using Visio, Excel, Confluence, Jira

Understanding Agile and Waterfall

Education

BCS Business Analysis certification (or equivalent)

Lean or Six Sigma certification

Tools

Visio

Excel

Confluence

Jira

Job description

About the Role

Improve processes. Drive smarter ways of working. Shape how IRIS evolves. We’re looking for a practical, detail‑focused Business Analyst who enjoys understanding how things work, spotting inefficiencies, and helping teams move towards better, simpler processes. If you enjoy working closely with stakeholders, breaking down complexity, and supporting projects that introduce automation, AI and new ways of working, this role offers real impact, visibility, and variety. You’ll play a key role in our Migration programmes and wider automation initiatives, working alongside Project Managers, Business Analysts, third‑party partners, and technical teams to deliver meaningful change across IRIS.

Why This Role Matters

IRIS is modernising how we work, and your analysis will guide where and how that change happens. You’ll help teams understand their current processes, identify what slows them down, and define the improvements needed to deliver faster, more accurate, and less manual ways of working. Your insight will shape new workflows, automation opportunities, and how we implement tools such as RPA. This is high‑impact work that influences colleagues, customers, and the future of our operations.

About the Team

You’ll join our Business Analysis team within Change & Transformation – a group of eight BAs and Senior BAs who support major programmes across the business. You’ll work closely with stakeholders from multiple departments, RPA and automation partners, IT, QA, Change and Project Management teams.

What You’ll Be Doing

• Map and document current‑state processes (as‑is) using BPMN or similar techniques
• Run workshops, interviews, and discovery sessions to understand how teams operate
• Use data to measure manual effort, inefficiencies, and potential returns on improvement
• Define future‑state (to‑be) processes that support migrations and automation
• Identify automation opportunities alongside third‑party RPA partners
• Produce clear PDDs, SDDs and analysis artefacts that guide technical delivery
• Translate business needs into structured, accurate requirements
• Support UAT activity: prepare test cases, track defects and ensure readiness
• Monitor bot and process performance post‑deployment and highlight improvements
• Maintain full traceability from requirements through to delivery
• Support stakeholder communication and change management activities

What You’ll Need

• Strong experience mapping, analysing and improving business processes
• A solid understanding of RPA concepts and how automation is delivered end‑to‑end
• Confidence using Visio, Excel, Confluence, Jira or similar tools
• Experience creating analysis deliverables such as feasibility assessments, RTMs, and UAT scripts
• Clear communication skills with the ability to guide discussions and simplify complexity
• Experience working across multiple teams and functions
• Understanding of Agile and Waterfall methods
• The ability to work independently while collaborating effectively with others

Bonus Experience

• BCS Business Analysis certification (or equivalent)
• Lean or Six Sigma certification
• Exposure to UiPath, Blue Prism or similar platforms
• Understanding of PRINCE2, PMP or other project frameworks

What You’ll Gain

• A key role in shaping IRIS’ migration and automation roadmap
• Opportunities to influence how teams across the business operate
• Support from experienced BAs who share knowledge openly
• A varied mix of projects across transformation, product, and process improvement
• A role where structured thinking, curiosity, and real problem‑solving are recognised and valued

Next Steps

Initial interview (plus online assessments): CCAT (15‑minute timed test), EPP (untimed personality questionnaire). Scenario‑based interview with our Change & Transformation team via MS Teams. Competency‑based interview with our Change Management team via MS Teams. Final interview with our Programme Director via MS Teams.