Business Analyst

Tech Mahindra; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A global technology solutions provider is looking for a Business Analyst – Cloud Telephony. This role requires expertise in CCaaS and IVR, experience in Agile/Scrum teams, and the ability to translate technical requirements effectively. Join a remote team that values innovation and empowers its members to drive positive change.

Benefits

Medical insurance

Vision insurance

Dental insurance

Paid time off

Life insurance

Disability insurance

Responsibilities

• Translate technical requirements into functional requirements.
• Liaise with business and technical teams for deployments.
• Participate in daily standup meetings with Scrum teams.

Skills

5+ years of experience as a Business Analyst

Knowledge of CCaaS and IVR

Experience with NICE CXone, Amazon Connect, and/or Genesys Cloud

Experience working with Product owners

Experience in Agile environments

Testing and validation of IVR call flows

Cloud telephony design and implementation

Job description

Business Analyst – Cloud Telephony - CCaaS

Location: UK Remote

Employment: Full Time

Are you a Business Analyst with a passion for working with Agile/Scrum teams and the business? In this role, you will translate technical requirements into functional requirements and be the liaison between the business and technical teams for the deployment of a NICE CXone, Genesys Cloud, or Amazon Connect implementation. You will ensure that requirements and design are described clearly and don’t leave room for ambiguity. As a Business Analyst at Navixus, you will work closely with the Client Scrum Master, participate in daily standup meetings, or fill-in as needed. You will work closely with Product owners from one or more Scrum teams to with decisioning, development priorities and configurations of the business needs, as well as assist in testing and validation to ensure products are delivered to requirements. You will work closely with the technical team members as well and advocate for stakeholders all the while building trust with the Client.

Qualifications for success

• 5 or more years of experience working as a Business Analyst in a technical environment
• Knowledge/exposure of CCaaS (Contact Center as a Service) and IVR (Interactive Voice Response)
• NICE CXone experience, Amazon Connect and/or Genesys Cloud experience (required)
• Experience working with Product owners
• Experience working in an Agile environment
• Experience in performing testing/ validations of IVR call flows, and system configurations
• Contact Center cloud telephony design and/or implementation experience

Eventus Solutions Group, LLC, operating under the brand Navixus has successfully merged with its parent organization, Tech Mahindra. This strategic integration strengthens our operational efficiency, enhances our service offerings, and enables us to deliver even greater value to our clients. By combining complementary resources and capabilities, we are better positioned to drive innovation and maintain a competitive edge in the global market.

Navixus aims to help clients navigate through their customer journeys with a holistic 4D approach (Define, Design, Develop and Deploy). This comprehensive end-to-end solution suite is personalized to meet an enterprise’s customer facing and back-office requirements. The need for digitalization and automation is on the rise and only those who evolve will stay in the race. Navixus™, TechM BPS’ business unit, offers a 360° digital transformation suite enabling businesses to innovate, automate and accelerate their customer journeys like never before.

The pay for this role is per annum. Navixus (Tech Mahindra) also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

We are a culture of driving positive change, celebrating each moment, and empowering all to Rise drives us to dream, do, and become more.

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at [e-mail].

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service

Industries

• Consumer Services
• IT Services
• IT Consulting