Business Analyst

Clarion Housing Group Limited; United Kingdom; Hybrid; GBP 45,000 - 68,000; Full time

Job summary

A leading housing organization in the United Kingdom is seeking a Business Analyst to drive impactful change in systems and processes. This role involves gathering requirements and collaborating with stakeholders to enhance efficiency through Dynamics 365 projects. The ideal candidate has strong analytical skills, experience in process mapping, and excellent stakeholder management. This is a hybrid position offering flexible work options and competitive salaries.

Qualifications

• Proven experience as a Business Analyst with a preference for Dynamics 365 security experience.
• Strong analytical and problem-solving skills.
• Experience with business process mapping.

Responsibilities

• Lead requirements gathering from stakeholders and define business needs.
• Develop process maps and workflows to identify inefficiencies.
• Conduct impact assessments for proposed changes.

Skills

Dynamics 365 expertise

Analytical skills

Stakeholder management

Business process mapping

Agile methodologies

Tools

Visio

Lucidchart

BPMN

Job description

Location: Hybrid with flexible base location.

London: £48,988 to £67,358 per annum pro rata.

National: £45,169 to £62,107 per annum pro rata.

Hours: 36 hours per week - flexible options considered.

Contract Type: Secondment / Fixed Term Contract to October 2026.

This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 and one of LinkedIn's Top Companies 2024

Shape the Future as a Business Analyst at Clarion!

Are you passionate about translating business needs into actionable insights? Do you thrive in dynamic environments where data-driven decisions and stakeholder collaboration drive meaningful change?

We're looking for a Business Analyst with a strong background in Microsoft Dynamics 365 projects to play a key role in delivering impactful change that improve systems role-security, enhance customer experience, and drive operational efficiency.

As part of our Business Change Directorate, you'll bridge the gap between business and technology, gathering requirements, mapping processes, and ensuring that solutions align with business objectives.

What You'll Be Doing

• Leading requirements gathering - Engaging stakeholders to define business requirements and translate them into clear functional and non-functional requirements for various Dynamics 365 business systems.
• Developing process maps and workflows - Ensuring end‑to‑end process clarity, identifying inefficiencies, and recommending improvements.
• Conducting impact assessments - Analysing how proposed changes will affect systems, processes, and teams.
• Driving data‑driven decision‑making - Using analytics to support decisions and identify trends that inform solutions.
• Collaborating with cross‑functional teams - Working closely with Change Delivery Leads, technical teams, and operational teams to ensure seamless implementation of change.
• Supporting testing and implementation - Assisting in user acceptance testing (UAT) and ensuring solutions meet business requirements before deployment.

What We're Looking For

• Proven experience as a Business Analyst, with a strong preference for candidates with experience on Dynamics 365 security / role-based permissions projects
• Strong analytical and problem‑solving skills - Able to evaluate business processes with clarity, act inquisitively to identify gaps, and use data to recommend improvements.
• Experience with business process mapping and business analysis tools (e.g., Visio, Lucidchart, BPMN).
• Excellent stakeholder management - Able to navigate different perspectives, influence decision-making, and build strong relationships.
• A structured approach to documentation - Experience creating high‑standard, detailed process diagrams, impact assessments, and user stories.
• Familiarity with Agile and Waterfall methodologies - Understanding of how business analysis supports different project delivery approaches & showcasing adaptability.

If this sounds like an opportunity for you then please review the full role profile before applying - Business Analyst.

Salaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here.

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Closing Date: Thursday 11th December 2025 at midnight.

This is a hybrid role with a base location offered at one of our offices across England. Candidates may be expected to work from the London or Norwich office twice per month.

Occasional travel may be required.

At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.