Business Analyst

Telent; United Kingdom; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading technology company in the United Kingdom is seeking a Business Analyst for a fixed-term contract until 2027. The role involves supporting critical infrastructure projects through analysis and process improvements. The ideal candidate will have strong analytical skills, experience with telecom or defense sectors, and the ability to work in a hybrid environment. Competitive salary and benefits are offered, along with opportunities for professional development.

Benefits

26 days annual leave + 8 bank holidays

Company matched pension

Family-friendly policies

Wellbeing and occupational health support

Qualifications

• Experience collaborating with distributed teams and external partners.
• Ability to write clear requirements and structured documentation.
• Capability to define, measure and report on KPIs.

Responsibilities

• Create and consolidate business reporting for designated areas.
• Maintain and improve data quality and information storage.
• Support testing, implementation, and transition of solutions.

Skills

Organisational skills

Communication skills

Analytical skills

Proactive problem-solving

Process improvement

Ability to work in structured environments

Education

Degree in Business Studies or equivalent experience

Tools

Microsoft 365

PowerBI

Oracle ERP

Salesforce CRM

Visio

MS Excel

Job description

Business Analyst – Telecoms / Defence / SCIDA Support – Fixed Term Contract (FTC) till 2027

Location: Warwick HQ (CV34 5AH) – Hybrid working

Industry: Telecoms, MOD, Defence, Critical National Infrastructure

Package: Competitive starting salary + Matched Pension + Flexible Benefits

Join Telent and play a key role in supporting the UK's critical national infrastructure. Our Business Analysts are central to driving improvement, shaping transformation, and ensuring operational excellence across our organisation.

In this Business Analyst role, you will provide support to the SCIDA programme, applying structured analysis and process rigour to help maintain high‑integrity communications environments.

We’re looking for individuals ideally from Telecoms, MOD, RAF, or wider Forces backgrounds, with strong analytical and auditing skills, and based within commuting distance of our Warwick headquarters – Hybrid working.

Full Right to Work in the UK required, and eligibility to gain NPPV3 / SC Security Clearance.

The Role

As a Business Analyst at Telent, you’ll support both business‑as‑usual and transformation activity, delivering high‑quality insights, process improvements and reporting that directly influence operational performance. You will collaborate across multiple teams, develop meaningful relationships with stakeholders, and ensure our business areas have the information and processes they need to operate effectively.

Business Analyst – What You’ll Do

• Create and consolidate business reporting for designated areas
• Maintain and improve data quality and information storage (Oracle ERP, Salesforce CRM, SharePoint, M365)
• Develop, maintain and quality‑check process maps and operational documentation
• Work with stakeholders to design and review new or updated procedures
• Support leadership teams with business improvement programmes
• Partner with project teams, operational leads and managers to produce analysis and documentation
• Build strong working relationships and respond to stakeholder queries with clear research and recommendations
• Assess data, gather requirements and model business processes
• Identify cost savings, efficiency opportunities and process improvements
• Support testing, implementation and transition of solutions
• Act as a Lean efficiency "waste champion" (Tim Woods methodology)
• Provide trusted advice and insights to senior managers
• Support the SCIDA programme with structured analysis and documentation activities

Business Analyst – Who You Are

You are an organised, analytical and proactive Business Analyst with strong communication skills and a background in process improvement. You’re comfortable working in structured or regulated environments – such as telecoms, defence, or forces roles – and you can translate complex problems into clear, actionable solutions. You work well across teams, manage multiple tasks confidently, and maintain high attention to detail.

Business Analyst – Key Requirements

• Strong organisational skills and ability to meet tight timelines
• Excellent communication, active listening and presentation skills
• Experience collaborating with distributed teams and external partners
• Ability to write clear requirements, business cases and structured documentation
• Strong working knowledge of Microsoft 365 and Visio
• Experience with databases and reporting tools
• Ability to produce process documentation, maps and reports
• Understanding of operational business processes
• Degree in Business Studies, Business Administration / Management or equivalent experience
• Commitment to continuous professional development
• Experience with Microsoft Apps (Teams, Forms, Power Automate, Lists, SharePoint, Planner etc)
• Confident user of and experience of PowerBI, VLOOKUP, Pivot Tables (MS Excel)
• Capability to define, measure and report on KPIs
• Previous experience in business and/or data analysis supporting system and process improvement
• Ability to simplify complex problems into practical, user‑focused solutions
• Knowledge of standards and processes relevant to telecoms or defence disciplines
• Project management experience desirable
• IIBA certification or working towards it (or equivalent)
• Full right to work in the UK – eligibility to gain NPPV3 / SC Security Clearance

Telent – What We Offer

A career at Telent offers opportunities to grow, learn and contribute to nationally important work. We value diversity, encourage new thinking and help our people reach their potential.

Benefits

• 26 days annual leave + 8 bank holidays (with buy/sell options)
• Company matched pension
• Family‑friendly policies and access to the Flexible Benefits portal
• Wellbeing and occupational health support
• Telent Reward scheme – discounts on cinema, restaurants, shopping and more

We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and are empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

Telent Core Values

• Be Collaborative
• Be Inclusive
• Be Customer‑Focused
• Take Responsibility

#LI‑Hybrid

#TJ‑Hybrid

About Telent

Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission‑critical communications and technology. We support the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You’ll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.

Brilliance brought together.

We are guided by our values and behaviours:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer‑focussed