Business Analyst

Oak Furnitureland; Swindon; Hybrid; GBP 40.000 - 55.000; Vollzeit

Benefits dieser Stelle

Employee discount

Life assurance

25 days holiday

Birthday day off

Hybrid working

Pension matching

Employee Assistance Programme

My Rewards Programme

Free on-site parking

Zusammenfassung

Oak Furnitureland is seeking a Business Analyst to lead requirements capture and documentation for major IT initiatives at our Swindon head office. You will work with stakeholders across the business and with development teams to ensure changes align with our technical strategy.

Hybrid role with 2 days in the Swindon office and 3 from home. You will drive process improvements, facilitate clear documentation, and ensure delivery within project timelines while supporting testing and UAT activities.

Qualifikationen

• Proven ability to capture and document business requirements.
• Experience with Agile and Waterfall project delivery.
• Strong stakeholder engagement and communication skills.
• Proficiency in process modelling and documenting workflows.
• Experience within retail IT projects is a plus.

Aufgaben

• Drive efficiency and quality in operating processes across the business.
• Collaborate with test teams and developers to ensure quality deliverables.
• Capture and document requirements; discuss changes with developers and stakeholders.
• Deliver clear documentation to tight retail deadlines.
• Proactively gather project requirements and changes from the business.
• Build detailed process flows of existing processes and update them per project.
• Maintain and evolve requirement documentation over time.
• Work with development to clarify requirements, changes or defects for rapid delivery.
• Liaise with internal/external 3rd parties as needed.
• Manage assigned projects with the project manager for smooth delivery.
• Coordinate UAT with stakeholders and capture feedback for changes.
• Escalate issues rapidly for timely resolution and completion of development.
• Provide regular test-progress updates to Lead and QA teams.
• Engage with IT leadership to improve QA processes at Oak Furnitureland.

Kenntnisse

Business analysis

Stakeholder management

Agile & Waterfall

Requirements elicitation

Process modelling

Problem solving

Communication

Change management

Visio

Lucidchart

MS Office

Ausbildung

BCS Business Analysis Certificate

Tools

JIRA

Visio

Lucidchart

MS Office

Jobbeschreibung

The role of the Business Analyst at Oak Furnitureland is vital to the delivery of largescale IT projects and rapid bug fixes. They add quality to key internal projects, delivering them on time and within budget. They analyse and help to deliver detailed requirements that continually improve project delivery.

In this role you’ll work closely with all areas of the business to build clear and concise requirement documentation and workflows for planned projects and changes. Focussed on supporting our stakeholders in finding solutions to operational problems and positioning technical solutions that align to overarching technical strategy, you will bring a flexible approach to the role.

Changing quickly from one project to another, working in collaboration with the Project Manager, Team Leader, and Head of Function, to improve and refine processes, requirement documentation and work with the wider business supporting delivery of our Customer First Principles, values and mission.

The role is based in our Swindon head office and we can offer hybrid working with a 2 days a week in the office and 3 from home.

Key Responsibilities

• Drive up the efficiency and quality in operating processes through a continual cycle of change, across all areas of the business.
• Work collaboratively with the test team and developers to ensure quality software deliverables.
• Requirements capture and documentation and the ability to discuss and talk clearly about a change to developers and project stakeholders.
• Deliver clear documentation to very tight retail deadlines.
• Proactively work with the business to acquire project requirements and changes, communicate and work collaboratively to capture vital information and accurate understanding of change requirements.
• Build detailed process flows of existing business process flows and create updated processes in line with projects.
• Be responsible for the upkeep and evolution of requirement documentation.
• Work closely with the development team to define a clear understanding of requirements, change requests or defects to help provide rapid changes.
• Liaise with 3rd parties internal and external to the organisation.
• Managing assigned projects and working with the project manager to ensure smooth delivery of projects.
• Liaise with the business to ensure suitable UAT is executed and work closely with key stakeholders to build close relationships that capture and define requirements and business input to changes.
• Pro-active analysis, escalating any critical issues rapidly to ensure effective issue rectification and prompt completion of development activities.
• Regular and accurate reporting to Lead on test progress and issues.
• Work with Development Manager and Head of IT to actively engage in the process improvement of the QA function at Oak Furnitureland.

Skills & Experience

• Robust proven business analysis skills, ideally working within the IT and retail sectors.
• Excellent interpersonal skills, credible, authentic, engaging, and able to communicate and influence people at all levels.
• Experience of working within Agile and Waterfall projects.
• Confident and comfortable at problem solving and finding viable solutions through researching evidence based best practice and offering constructive challenge to existing processes and practices.
• Is an advocate for working collaboratively and collectively in pursuit of joint goals across multiple functions.
• Has an appetite for and is confident at contributing towards a continual cycle of change.
• Comfortable with change, ambiguity and able to challenge stakeholders at all levels and prioritise conflicting and competing demands.
• Has the courage to challenge the status quo, what we do and why we do it and present solutions and ideas to make improvement to efficiencies and quality.
• Able to work independently, take the initiative, and contribute to new ideas required in a diverse, fast-paced, deadline-driven team.
• Demonstrable and well-versed requirement facilitation and elicitation skills and excellent technical documentation skills.
• Proven track record of delivering both Business Requirements and Functional Requirements.
• Workflow modelling skills using Visio or Lucid Chart.
• Current and competent working knowledge of Microsoft Office Suite as well as JIRA or other Project Management Tools.
• Well-versed in building Business Cases for a change.
• Demonstrable analysis and problem-solving skills.
• Has achieved or is working towards a BCS Business Analysis Certificate.

Benefits

• Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation
• Life assurance: free cover of a minimum of two times your annual salary up to the age of 65
• 25 days holiday per year plus bank holidays
• Birthday: an additional day off for you to celebrate your birthday
• Hybrid working
• Pension: 4% employee contribution matched by the company
• Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services
• My Rewards Programme: offers discounts on everything from restaurants and supermarkets, to entertainment and holidays
• Free on-site parking