Business Analyst

Northgate plc; North East; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading vehicle rental solutions provider in the UK is looking for a Business Analyst to join their Change team. You'll play a key role in driving operational improvements by analyzing business needs and defining actionable requirements. The ideal candidate has at least two years of experience in a digital services environment, strong analysis skills, and a passion for delivering business change. This role offers a competitive salary and a range of attractive benefits.

Benefits

Salary – £40,000 – £50,000 per annum

Annual Leave – 24 days plus flexible options

Pension – Employer contributions of 5%

Free life assurance

Colleague referral scheme

24/7 GP service

Mental health support

Qualifications

• At least two years of proven experience as a Business Analyst.
• Experience within a digital services or transformation environment.
• Ability to translate complex business needs into actionable documentation.
• Familiarity with techniques for requirements elicitation and validation.

Responsibilities

• Investigate current business state and identify improvement opportunities.
• Perform stakeholder analysis to engage effectively.
• Conduct detailed gap analysis between current and desired business states.
• Document business and system requirements using industry-standard techniques.
• Collaborate with solution architects and developers.

Skills

Requirements elicitation

Process mapping

Data analysis

Stakeholder management

Requirements engineering

Process modelling

User story mapping

Curiosity

Collaboration

Education

Recognised BA qualification (ISEB/BCS)

Job description

We’re looking for a Business Analyst to join our Change team within the Northgate Group, playing a key role in shaping how our business evolves. You’ll work on our change projects, collaborating with business areas and IT partners to understand problems, analyse opportunities, and define clear, actionable requirements that deliver real operational improvement.

You’ll work across multiple business domains to identify how processes, systems, and data can work better together, ensuring every change is grounded in business value and measurable outcomes.

Key Responsibilities

• Investigate and understand the current business state, including challenges, risks, and improvement opportunities.
• Perform stakeholder analysis to identify perspectives, influences, and engagement needs.
• Conduct detailed gap analysis between the current ("As Is") and desired ("To Be") business states.
• Elicit, analyse, validate, and document business and system requirements, using industry‑standard techniques.
• Translate business needs into clear, testable requirements that guide design, development, and testing activities.
• Collaborate with solution architects, developers, and test teams to ensure solutions align with the agreed business objectives.
• Support business readiness and acceptance activities to ensure implemented solutions deliver the intended value.
• Contribute to the continuous improvement of BA practices within the change team.

Benefits

• Salary – £40,000 – £50,000 per annum dependent on your level of experience, enhanced by a company car/car allowance.
• Annual Leave – 24 days plus the flexibility to buy or sell up to 5 extra days each year; a public holiday and one birthday off.
• Pension – Employer contributions of 5%.
• Financial Benefits – Free life assurance, a colleague referral scheme (earning £1,000 per referral), and a Benefits App with discounts and cashback at top retailers.
• Wellbeing & Lifestyle Services – Colleague assistance programme with 24/7 GP service, mental health support and physiotherapy, cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan, and Travel Insurance.
• Motoring Benefits – Exclusive colleague vehicle‑leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
• Stream – A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more shopping discounts.

About You

• You have at least two years of proven experience working as a Business Analyst, ideally within a digital services or transformation environment.
• You have strong core analysis skills, including requirements elicitation, process mapping, data analysis, and stakeholder management.
• You are familiar with recognised techniques such as requirements engineering, process modelling, user story mapping and the INVEST framework.
• You can translate complex business needs into structured, actionable documentation understood by both technical and non‑technical audiences.
• You are experienced in supporting testing and validation phases, including preparing and reviewing test scripts.
• You hold or are working towards a recognised BA qualification (ISEB/BCS) or can demonstrate equivalent practical experience.
• You are naturally curious, collaborative, and passionate about delivering meaningful business change.

About Us

With over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We keep people and businesses moving, partnering with some of the country’s most well‑known organisations to help customers when they need us most. As part of ZIGUP, a leading provider of integrated mobility solutions, we support customers across the UK, Ireland, and Spain, unlocking potential in an industry‑leading business surrounded by inspiring leaders.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.