Business Analyst

Xoserve; Metropolitan Borough of Solihull; Hybrid; GBP 35,000 - 58,000; Full time

Benefits offered by this job

Generous pension scheme

Life insurance

36 days annual leave (incl. Bank Hols)

Private Medical Insurance

Employee Assistance Programme

EV Salary Sacrifice

Job summary

Xoserve Limited in Solihull is hiring a proactive Business Analyst to shape how the UK energy market operates. You will collaborate with stakeholders to capture requirements, model processes, and design future-state solutions that deliver real business value across programmes.

You'll work in a hybrid role with two days per week onsite, contributing to major transformation programmes and regulated sector initiatives while benefiting from a competitive salary, a generous pension, life insurance

Qualifications

• Experience in process modelling, data modelling, and requirements engineering.
• Ability to interpret, challenge, and validate complex business needs.
• Proficiency in modelling notations (BPMN, UML) and BA toolsets.
• Strong analytical and problem‑solving skills with ambiguity.
• Excellent written and verbal communication.
• Experience developing business cases and options appraisals.
• Comfort leading workshops and influencing stakeholders at all levels.
• Experience in agile and waterfall development and cross‑functional delivery teams.
• Experience supporting software procurement in regulated sectors.

Responsibilities

• Elicit, document, prioritise, validate, and communicate requirements and acceptance criteria across projects.
• Maintain end-to-end traceability from objectives to outcomes.
• Support stakeholders in shaping needs and future-state designs; identify risks and dependencies.
• Lead discovery including current/target-state analysis and feasibility.
• Collaborate with Solution Architects on technology options.
• Create process maps, use cases, data flows, and functional specs.
• Ensure outputs meet standards and quality expectations.
• Facilitate workshops for requirements gathering and problem-solving.
• Support business case development and gap analysis.
• Act as liaison between business, delivery, and suppliers.
• Provide analysis throughout the project lifecycle and promote BA best practices.

Skills

Process modelling

Data modelling

Requirements engineering

Stakeholder management

Analytical thinking

Communication

Agile & Waterfall

Education

BCS/IIBA business analysis qualifications

Tools

BPMN

UML

Job description

Xoserve is the UK gas industry’s Central Data Services Provider, playing a critical role in supporting the safe, efficient and reliable operation of Britain’s gas market. It provides a single, trusted source of industry data and services for gas suppliers, shippers and transporters, ensuring information is accurate, secure, and consistently shared across the sector. By managing the central gas register and providing insight on gas flows across the network, Xoserve helps the industry balance supply and demand and supports effective market processes that benefit consumers. As the energy system transitions, Xoserve is committed to enabling affordable, accessible decarbonisation by supporting the integration of green gas and biomethane into the UK’s energy mix. Xoserve is an equal employment opportunity employer, and we are building a diverse, inclusive, and authentic workplace for everyone.

Role Summary

Are you a curious, collaborative and delivery-focused Business Analyst looking to play a key role in shaping the future of the UK energy industry?

At Xoserve, we're delivering some of the most significant transformation programmes in the sector and wider business transformation activities that support the journey to a net zero energy future.

As a Business Analyst, you'll work across our strategic change portfolio, partnering with stakeholders to understand complex business challenges, capture and analyse requirements, and design future-state processes that drive meaningful outcomes. You'll play a critical role in ensuring solutions are aligned to business strategy, deliver value, and support the successful delivery of major organisational, process and technology change.

This is an exciting opportunity for an experienced Business Analyst who thrives in a dynamic environment and wants to influence high-profile programmes that will shape the future direction of Xoserve and the wider energy market.

Responsibilities

• Elicit, document, prioritise, validate, and communicate business, functional, and non-functional requirements, user stories and related acceptance criteria across projects and programmes
• Maintain end to end traceability from business objectives and problem statements through to requirements, solution design, testing and delivered outcomes
• Support stakeholders in shaping business needs and future-state designs, identifying risks, constraints & dependencies
• Lead discovery activities including current-/target-state analysis, feasibility assessment
• Work collaboratively with Solution Architects to support technology options evaluation
• Create process maps, use case diagrams, data flow diagrams, functional specifications, and other Business Analysis artefacts
• Ensure requirements and analysis outputs meet agreed standards and quality expectations
• Facilitate workshops for requirements gathering, problem-solving, and solution design
• Perform gap analysis and support business case development
• Act as liaison between business teams, delivery teams, and external suppliers
• Provide analysis expertise throughout the full project lifecycle, ensuring solutions meet business objectives
• Promote best practice, continuous improvement, and adherence to BA methodologies

Specialist/Technical Expertise

• Experience in process modelling, data modelling, and requirements engineering
• Ability to interpret, challenge, and validate complex business needs
• Proficiency in business analysis toolsets and modelling notations (e.g., BPMN, UML)
• Strong analytical and problem‑solving skills with the ability to handle ambiguity
• Excellent written and verbal communication, including presenting complex information clearly
• Experience developing business cases and conducting options appraisals
• Comfortable leading workshops and influencing stakeholders at all levels
• Experience in agile and waterfall development methodologies and working in cross-functional delivery teams
• Ability to work on a range of initiatives concurrently and comfortable managing competing priorities
• Professional Business Analysis qualifications (e.g. BCS International Diploma in Business Analysis; IIBA certifications)
• Experience supporting software procurement activities
• Experience in utilities or highly regulated sectors

What we offer:

• A competitive annual salary up to £57,500 per annum, reflective of your skills and experience
• Discretionary individual performance bonus linked to your overall contribution
• Generous pension scheme to support your long-term financial wellbeing- up to 12% employer contribution
• Life insurance providing peace of mind for you and your family
• 36 days annual leave (including Bank Holidays) to rest and recharge
• Income protection to support you should illness or injury prevent you from working
• Enhanced annual leave options, including the ability to purchase additional holiday each year
• Enhanced family friendly policies
• Access to contributory Private Medical Insurance for you and your family (Bupa)
• Health cashback plan for you and up to four dependent children (Medicash)
• 24/7 virtual GP, plus remote Physiotherapy, Mental Health Support, and Medical Second Opinion (Help@Hand)
• Electric Vehicle Salary Sacrifice Scheme (Octopus EV)
• Free, confidential Employee Assistance Programme (LifeWorks)
• Commitment to ongoing learning and development opportunities
• Financial support for one annual professional membership subscription
• A wide range of wellbeing initiatives
• Discounts on high street retailers, supermarkets, cinema tickets, holidays, and more
• Paid volunteering hours to support our local communities
• Opportunity to take part in our twice yearly employee events, social activities, and ongoing engagement initiatives

This is a hybrid role based in our Solihull office, with a minimum of two days per week working onsite.

The closing date for applications is 20 th November.

The Energy Industry is about to reform and change at pace, and it needs people like you to come and be part of its new design. If you are interested and consider you have the skills and experience we are looking for,