Business Analyst

DWP Digital; Manchester; Hybrid; GBP 44,000 - 47,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Civil service pension 28.97% employer

Job summary

DWP Digital is offering multiple Business Analyst opportunities across key domains in the UK. The role focuses on shaping and delivering digital transformation that impacts millions of people, bridging business needs with technical solutions within Agile teams.

You will work through the product delivery lifecycle, using BA techniques to identify opportunities and define effective solutions, collaborating with stakeholders and enabling informed decisions.

Qualifications

• Significant experience delivering business analysis across the full project and change lifecycle.
• Proven ability to apply a broad range of business analysis techniques.
• Experience eliciting, defining and managing requirements.
• Strong stakeholder management and influencing decision-making.

Responsibilities

• Bridge the gap between business needs and technical solutions.
• Support informed decision-making and improve business processes.
• Help deliver services that meet user and business needs.

Skills

Business analysis

Stakeholder management

Problem solving

Change lifecycle

Tools

Agile methodologies

Job description

Pay up to £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

We have a number of exciting Business Analyst opportunities available across DWP Digital, spanning key areas including Debt, Health & Disability Services, Working Age Services and Hybrid Cloud.

As a Business Analyst, you'll play a key role in shaping and delivering digital transformation that impacts millions of people across the UK.

Working within our multidisciplinary Agile teams, you'll help bridge the gap between business needs and technical solutions, ensuring products and services deliver real value for users and the organisation.

You’ll be involved right through the product delivery lifecycle, using a range of business analysis techniques to understand problems, identify opportunities and define effective solutions.

You’ll work with stakeholders to support informed decision-making, improve business processes and help deliver services that meet both user and business needs.

Joining DWP Digital means becoming part of a thriving and supportive Business Analysis profession.

You'll work alongside experienced Senior and Lead Business Analysts, benefit from an established community of practice, and have access to ongoing learning and development opportunities.

Whether you're looking to deepen your expertise, broaden your experience or take the next step in your career, you'll find the support and encouragement to succeed.

As your skills grow, you'll also have opportunities to share your knowledge and mentor colleagues starting their own Business Analysis journey.

Please note: As part of the role, you may be required to travel regularly to the other digital hubs (this counts as working time, and you’ll incur no travel costs). The frequency of this will be discussed further should you be successful.

What skills, knowledge and experience will you need?

• Significant experience delivering business analysis across the full project and change lifecycle, from discovery through to implementation and benefits realisation.
• Proven ability to apply a broad range of business analysis techniques to identify problems, understand user needs and shape effective solutions.
• Experience eliciting, defining and managing business, user and system requirements to support successful delivery outcomes.
• Strong stakeholder management skills, with the ability to build trusted relationships and influence decision-making at all levels.
• Experience using business modelling techniques to analyse processes, capabilities and organisational needs, supporting the design of effective business solutions.

Location: You’ll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield

Hybrid Working: We work a hybrid model – you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: Pay for this role is from £44,447 to £46,547

Pension: You’ll get a brilliant civil service pension with employer contributions of 28.97%, worth up to £12,876 per year.

Holidays: A generous leave package starting at 25 days rising to 30 days over time.

You can also take up to 3 extra days off a month on flexi-time. You’ll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with ‘I Can Be Me in DWP’
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it’s even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

And we have an award-winning environment and culture:

• DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
• Diverse and Inclusive Leadership at Digital Leaders Awards 2024
• Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
• Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards