Business Analyst

Luton Borough Council; Luton; Hybrid; GBP 42,000 - 47,000; Full time

Job summary

A local government organization in Luton is seeking a skilled Business Analyst to support a transformation journey aimed at improving public services. The ideal candidate will gather and document business requirements, redesign processes, and apply GDS principles while collaborating with multiple teams. Candidates should have experience in process mapping and service analysis, alongside excellent communication skills. This role offers a competitive salary and a range of benefits, including flexible working arrangements and a generous relocation package.

Benefits

Generous annual leave

Career pathways

Pension scheme

Relocation package

Employee Assistance Programme

Flexible working options

Qualifications

• Strong problem-solver interpreting complex datasets.
• Skilled in stakeholder engagement and negotiation.
• Experienced with service analysis and digital transformation.
• Familiar with usability standards and accessibility requirements.
• Confident using recognized project management approaches.

Responsibilities

• Gather and document business requirements clearly.
• Assess data, identify trends, present information simply.
• Redesign and improve processes and user experiences.
• Coach colleagues in best practices and innovative problem-solving.
• Facilitate collaborative conversations with stakeholders.

Skills

Problem-solving

Stakeholder engagement

Service analysis

Process mapping

GDS design principles

Communication

Education

Degree or equivalent experience

Job description

About The Job

Salary: £42,839 - £46,142 a year pro rata

Hours per week: 37

Contract type: Fixed Term/Secondment

This position is available as a secondment opportunity for 12 months. If you are a permanent LBC employee, you must have written approval (an email will suffice) from your manager prior to applying and a copy will need to be submitted with your application. Please note: we will not be able to proceed with your application form without your manager’s permission.

Luton Council is on an exciting transformation journey – and we’re looking for a skilled Business Analyst to play a vital role in re‑imagining how our residents experience public services. If you’re passionate about service improvement, data‑driven insight and making a meaningful impact in your community, we’d love to hear from you.

As a Business Analyst within our Transformation function, you will be central to designing, improving and modernising services across the Council. You’ll work closely with Service Designers, Transformation Leads, IT (DDaT), the PMO and Business Change colleagues to ensure our services are efficient, user‑centred and fit for the future.

Your work will include gathering and documenting business requirements, analysing current vs. future state processes, and recommending changes that drive real operational efficiency. You’ll support project delivery teams by helping define system changes, shaping digital solutions and ensuring service redesign aligns with GDS (Government Digital Service) principles.

What You’ll Be Doing

• Gathering, analysing and documenting business requirements with clarity and precision.
• Assessing data, identifying trends and presenting complex information in a simple, meaningful format.
• Working with colleagues to redesign and improve processes, systems and user experiences.
• Applying GDS design principles and accessibility standards to service redesign.
• Coaching colleagues, sharing best practice, and encouraging innovative problem‑solving.
• Using recognised project management methodologies to plan and deliver work confidently and on time.
• Facilitating collaborative conversations with stakeholders across the organisation to drive user‑centred solutions.
• Supporting equality, accessibility and inclusive design across all services.
• Designing and re‑engineering complex processes, including online user journeys, interactive form design, business logic workflows and integrations with third‑party systems.

Please note this role does not attract sponsorship.

About You

• A strong problem‑solver with the ability to interpret complex datasets and identify patterns and insights.
• Skilled in stakeholder engagement, negotiation and influencing.
• Experienced with service analysis, process mapping and digital transformation.
• Familiar with GDS design principles, usability standards and accessibility requirements.
• Confident using recognised project management approaches.
• Able to identify discrimination and champion equalities within our services.
• A great communicator who can coach, support and inspire others.
• Qualified to degree level or able to demonstrate equivalent experience and training.
• Flexible and able to attend occasional meetings outside normal working hours (around 3 times per month).
• Willing and able to travel within and outside the Borough as required.

About Us

Our ambitious Luton 2040 Vision – that no‑one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?

We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough.

Application Process

On occasions, we may close a vacancy early due to a very high number of applications being received.

Benefits

• From 25 to 32 days’ annual leave: linked to length of service and grade
• Buying annual leave scheme: buy up to 20 days additional annual leave
• Career Pathways: step up in your career or move into a specialist area
• Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
• Generous relocation package: up to £8,000 (subject to eligibility)
• Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
• Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part‑time hours and alternative working patterns
• Training and support: unlimited access to development courses, mentoring and support and clear career pathways
• Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
• Arriva Travel Club: great value savings on local bus travel

How To Apply

We understand that job applications take time and effort, but a high‑quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!

Our ‘How to apply' page has more tips to help with your application: How to apply