Business Analyst

Story Terrace Inc.; Leeds; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A consultancy firm in Leeds is looking for a mid-level Business Analyst to engage with clients and bridge technical teams. Responsibilities include requirements gathering, feasibility assessments, and designing data-driven solutions. Candidates should have experience in Agile environments and excellent communication skills. The firm offers a hybrid working policy and comprehensive benefits to support employee well-being and development.

Benefits

Private Healthcare

Discretionary Bonus

Generous Pension

25 days annual leave

Learning & Development support

Family-Friendly Policies

Qualifications

• Experience of using a range of tools & techniques to investigate business problems.
• Experience of working in Agile environments.
• Strong communication, problem-solving, and collaboration abilities.

Responsibilities

• Engaging with clients to elicit, document, and validate business requirements.
• Conducting feasibility assessments and business case creation.
• Supporting the implementation of data initiatives.

Skills

Business analysis

Agile methodologies

Stakeholder management

Problem-solving

Communication

Education

BA or similar delivery background in technology

Tools

Visio

Lucid

Job description

About Us

At Oakland, we help businesses unlock the power of their data. Whether it's data strategy, governance, engineering, analytics, or AI, we work with our clients to turn data into real, impactful results. Our team is made up of friendly, hands‑on experts who love solving problems and making a difference. We don’t just advise, we roll up our sleeves and get stuck in, working alongside our clients every step of the way.

Founded in 1986 out of our Leeds HQ, we work with a diverse range of clients across all sorts of industries, including Utilities, Telecommunications, Media, Financial Services, Public Sector, and many more! Our projects range from multi-year data transformations to specific, shorter‑term assignments, so you’ll have plenty of opportunities to diversify your skillset.

We meet high standards for social and environmental impact, transparency, and accountability. We believe businesses should be a force for good, so we make sure our decisions don’t just benefit the bottom line but also our people, communities, and the planet.

And it’s not just us saying we’re a great place to work… we were recently named the Best Consultancy to work for in the UK through Best Companies! We’re all about creating an environment where people can grow, do meaningful work, and enjoy the journey.

In April 2025, Oakland was acquired by Softcat, a leading provider of IT infrastructure services to corporate and public sectors. By combining Oakland's deep expertise in data and AI consulting with Softcat's extensive portfolio and market presence, we can deliver unparalleled value and innovation to our clients. This partnership marks a significant milestone in our journey, and we’re looking forward to achieving great things together.

Hybrid working policy

We operate a hybrid working arrangement from our Head Office in Leeds, designed to balance your commitments and preferences with our client’s needs. Whilst we support flexible working, we expect our team members to be in our central Leeds office or with clients at least twice per week. This balance helps us stay connected, learn from each other, and build strong relationships – both within our team and with the businesses we support.

The role

Thanks to growth in our client base, we are on the lookout for a mid‑level Business Analyst to join our team. If the thought of solving real‑world business challenges through data and making a tangible impact with your work sounds good, this role is for you!

As a Business Analyst, you will act as a bridge between technical and client teams, playing a key role in projects that span Data Management, Data Engineering, Data Strategy, Cloud & Data Platforms, Insights and AI.

Key responsibilities

• Requirements gathering – Engaging with clients to elicit, document, and validate business requirements.
• Refining needs – Conducting workshops, interviews, and process mapping exercises to get to the crux of client requirements.
• Feasibility assessments and business case development – Conducting feasibility assessments and business case creation.
• Business Process Improvement – Engaging with client stakeholders to understand current workflows and identify inefficiencies, bottlenecks, and improvement opportunities.
• Designing solutions – Working alongside our technical experts to create impactful, data‑driven solutions.
• Bridging business & tech – Facilitating discussions between business stakeholders and technical teams.
• Delivering real impact – Supporting the implementation of data initiatives, ensuring successful adoption.
• Beyond client work – Getting involved in proposition development, proposal responses, and helping build Oakland’s brand.

What we’re looking for

At mid‑level, we expect you to have ‘learned the ropes’ of your craft, and you are a consistent and reliable contributor within teams. This level is a step up from a Junior position, and we will support your development through The Oakland Academy and the L&D benefits listed below.

We're open to a mix of backgrounds, but the key skills and experience we are looking for are:

• A BA or similar delivery background in a technology domain, e.g., Data, Software, Cloud.
• Experience of using a range of tools & techniques to investigate business problems, elicit requirements, model processes, and deliver business solutions.
• Experience working in Agile environments and familiarity with ceremonies.
• Experience of using diagramming tools such as Visio, Lucid etc.
• Strong communication, problem‑solving, and collaboration abilities.
• Experience in stakeholder management and facilitation of workshops/interviews/discovery sessions, or similar.
• Commercially aware – understanding the business impact of technical initiatives.
• It would be helpful (but not essential) if you have experience in projects across any of our key service offerings – Data Management, Data Engineering, Data Strategy, Cloud & Data Platforms, Insights, and AI.

Benefits That Put You First

At Oakland, we believe in taking care of our people, both inside and outside of work. Here’s what you can expect when you join us:

• Health & Wellbeing – Enjoy Private Healthcare from day one for you and your household, including dental cover, physiotherapy, mental health support, and access to a range of wellbeing services to keep you feeling your best.
• Discretionary Bonus – Your hard work won’t go unnoticed. When we do well, you’ll do well.
• Generous Pension – We invest in your future with a 10% employer contribution, plus flexible options so you can adjust to your investment preferences.
• Giving Back – Support causes you care about with our Payroll Giving Scheme and Matched Charitable Giving program.
• Bike to Work Scheme – Save money, stay active, and enjoy tax savings on a new bike.
• Family-Friendly Policies – We support all paths to parenthood with:
  • Enhanced Maternity Pay – 16 weeks full pay, 10 weeks half pay.
  • Enhanced Paternity Pay – 2 weeks full pay, 2 weeks half pay.
  • Adoption, Surrogacy & Shared Parental Leave.
  • Fertility Treatment Support – Because your family matters.
• Time to Recharge – 25 days annual leave + bank holidays (and your allowance grows the longer you’re with us!).
• Learning & Development – We invest in you with:
  • Personalised development plans tailored to your goals.
  • Full support for certifications.
  • Access to The Oakland Academy for a suite of learning materials.
  • An annual Personal Learning Budget to upskill in ways that matter to you.
• Refer & Earn – Know someone great? If they join us, you’ll get a referral bonus as a thank you.

Diversity, Equity, Inclusion & Belonging at Oakland

At Oakland, we believe that diverse perspectives drive better outcomes for our people, our clients, and our business. Our commitment to DEIB isn’t just about policies; it’s about creating a workplace where everyone feels heard, valued, and empowered to thrive.

We are building a truly inclusive Oakland where you can be yourself, no matter your background, gender, age, race, ethnicity, disability, sexual orientation, or any other characteristic that makes you, you.

Fair & Inclusive Hiring

Every interviewer completes recruitment and unconscious bias training, and our hiring process is skills‑based and structured to ensure fairness and consistency for all candidates.

Support Throughout the Interview Process

If you require any reasonable accommodations to make your interview experience more accessible, our Talent team is here to help, just let us know.