Business Analyst

IAG Cargo; Hounslow; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Staff travel benefits

Flexible holiday policy

LinkedIn Learning access

Wellbeing support

Perks at work discounts

Job summary

IAG Cargo is seeking a results-driven Network Operations & Transformation Analyst to support supplier management, data analysis and project delivery across the global ground handling network.

You’ll standardise SGHA, monitor supplier performance, build dashboards, and drive continuous improvement, collaborating with Procurement, Finance and regional teams. The role requires strong Excel/BI skills and experience in complex, multi-regional environments.

Qualifications

• Strong analytical and problem-solving skills; proficiency in Excel, BI tools, and data visualization.

Responsibilities

• Supplier management and SGHA standardisation across regions.
• Design, implement, and monitor tools for supplier performance against SGHA and SLA requirements.
• Drive continuous improvement and value in contracts with Procurement and Finance.
• Produce reports and dashboards for Ground Services and regional Business Reviews.
• Support regional change programs focusing on automation, digitisation, and process optimisation.

Skills

Analytical skills

Excel

BI tools

Data visualization

Project management

Stakeholder communication

Tools

Power BI

Job description

Looking for a challenge in one of the world’s largest airfreight logistics organisations?

At IAG Cargo we are in the business of moving things. From antibiotics to groundbreaking tech, gold bullion to avocados and everything in between. We move cargo that positively impacts society worldwide. Whatever people need, wherever they are. At IAG Cargo we open the skies and fly the world to bring people the things they really need.

We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). Powered by five airlines, our reach is truly global – but it’s the impact we make that defines us. At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, that is Trusted to Deliver.

About the role

This role will support the Business Manager, Network Operations by ensuring consistent management of IAG Cargo’s global network of third-party ground handling suppliers, driving compliance, and providing strategic and analytical support for transformation initiatives. This role is critical in maintaining service standards, delivering actionable insights, and enabling continuous improvement across the network.

What you’ll do

Supplier Management

• Standardise the global Customer Service Ground Handling Agreement (SGHA) and Service.
• Assist in supplier management across all regions.
• Design, implement, and manage tools for monitoring supplier performance against SGHA and SLA requirements.
• Drive performance consistency across the network, eliminating non-conformance and leading continuous improvement initiatives.
• Collaborate with Procurement on contract lifecycle management, including scoping, business case creation, setup, termination, and maintaining a central repository of supplier documentation.
• Partner with Procurement and Finance to analyse existing contracts and identify opportunities for improved value and performance.
• Drive renegotiation or consolidation strategies to optimise commercial outcomes.

Data Analysis & Reporting

• Suppoty IAG Cargo’s Safety & Security team with data, producing clear reports for senior leadership.
• Analyse operational and compliance data to identify trends and improvement opportunities.
• Produce trend analysis, metrics, and performance dashboards for Ground Services, ensuring transparency across the network.
• Prepare regional Business Review packs and manage associated action plans.
• Design, implement, and govern IAG Cargo’s non-conformance framework and reporting.
• Use analytics, business intelligence, and performance metrics to inform strategy, measure impact, and drive continuous improvement.
• Aid production of dashboards and reports to track transformation progress and ROI.
• Benchmark performance against industry best practices to maintain competitive advantage.

Strategic & Project Support

• Provide transformation support to Network Operations across regional change programs and strategic initiatives, focusing on automation, digitisation, and process optimisation.
• Identify opportunities for operational efficiency and cost reduction through technology and workflow redesign. Project manage the administration of regional approvals in line with corporate governance, including tracking business cases, monitoring timelines, and highlighting delays or conflicts.
• Support regional managers in operational reviews, addressing supplier performance issues, and ensuring compliance with standards.
• Identify areas for improvement and implement strategies to drive change, including innovation in processes, tools, and technologies to improve efficiency and effectiveness.
• Develop and manage project plans, timelines, and deliverables, ensuring alignment with business objectives.
• Establish frameworks for ongoing process improvement post-transformation.
• Monitor adoption of new systems and processes, addressing gaps or resistance.

It's all about you

What you’ll bring to IAG Cargo:

• Strong analytical and problem-solving skills; proficiency in Excel, BI tools, and data visualization.
• Experience in supplier performance management, SLA governance, and operational compliance.
• Knowledge of aviation operations, safety, and security standards is desirable.
• Project management experience within a complex, global operational environment.
• Excellent communication and stakeholder engagement skills.
• Ability to work in a fast-paced, multi-regional environment.

To apply, candidates must:

• Must have the right to live and work full-time in the UK indefinitely.
• Must be able to pass a Criminal Record Check.

We’ll treat you right

Wherever you work within IAG Cargo, you’ll play a part in helping usdeliver what the world needsand join a diverse and inclusive business that’s making a difference.

As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:

• A hybrid environment with 3 days a week in the office and two from home.
• From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
• Flexible bank holiday policy- Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.
• All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses.
• For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders.
• Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work.

Diversity and Inclusion

Our recruitment procedures positively support our diversity and inclusion agenda.

All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently, and have their individual needs responded to throughout the process.

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