Business Analyst

Employment International Ltd; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A telecom consultancy is searching for a skilled Business Analyst/Consultant with expertise in Telecoms Business Support Systems (BSS). The chosen candidate will analyze client processes and lead workshops to gather requirements. Proficiency in Cerillion or similar platforms and solid stakeholder management skills are essential. Applicants should have a Bachelor's degree in Computer Science and a strong understanding of CRM and Billing applications. This role may require travel up to 50%.

Qualifications

• Experience as a Business Analyst or Consultant in the telecoms industry.
• Strong understanding of BSS domains like CRM and Billing.
• Hands-on experience with Cerillion or similar BSS platforms.

Responsibilities

• Conduct analysis of client business processes in the telecoms domain.
• Lead workshops to gather functional and non-functional requirements.
• Translate business needs into actionable specifications.

Skills

Telecoms BSS knowledge

Stakeholder management

Analytical skills

Agile methodology

Problem-solving

Education

Bachelor's degree in Computer Science

Certifications in Business Analysis

Tools

Cerillion BSS platform

Oracle Database

SQL

Linux command line

Job description

Overview

Job description - Telecoms BSS Business Analyst / Consultant

Our client is looking for a highly skilled and motivated Business Analyst / Consultant with deep expertise in Telecoms Business Support Systems (BSS), ideally with hands-on experience in Cerillion or similar BSS platforms. The successful candidate will play a key role in delivering complex telecom transformation projects in a dynamic and international environment, bridging the gap between business needs and technical solutions.

Responsibilities

• Conduct detailed analysis of client business processes, systems, and requirements within the telecoms domain.
• Lead workshops to gather and document functional and non-functional requirements.
• Translate business needs into clear, actionable specifications for development and configuration teams.
• Work closely with Cerillion product modules such as CRM, Billing, Order Management, and Service Fulfilment.
• Support solution design, gap analysis, and configuration activities.
• Collaborate with cross-functional teams including developers, testers, architects, and client stakeholders.
• Assist in UAT planning, execution, and defect triage.
• Provide strategic insights and recommendations for process improvement and system optimisation.
• Ensure alignment between business goals and technology solutions throughout the delivery lifecycle.

Required Skills & Experience

• Experience as a Business Analyst or Consultant in the telecoms industry.
• Strong understanding of BSS domains is mandatory: CRM, Billing, Product Catalogue, Order Management, Mediation, and Provisioning.
• Hands-on experience with Cerillion or similar BSS platforms.
• Proven ability to elicit, analyse, and document business requirements.
• Excellent stakeholder management and communication skills (verbal and written).
• Well organised and self-motivated.
• Familiarity with Agile and Waterfall delivery methodologies.
• Strong analytical and problem-solving capabilities.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Willingness and flexibility to travel up to 50% of the time (depending on project allocation).

Advantageous additional experience

• Knowledge of Oracle Database and SQL
• Good knowledge of Linux command line
• System configuration
• Data migration
• Development & execution of test specifications
• System installation and end to end delivery

Desirable Skills

• Experience with OSS domains (e.g., Service Assurance, Inventory).
• Knowledge of TM Forum frameworks (eTOM, SID, TAM).
• Exposure to system integration projects involving APIs, middleware, and third-party platforms.
• Experience in international telecom environments or Tier 1/Tier 2 operators.

Education

• Bachelors degree in Computer Science, Information Systems, Telecommunications, or related field.
• Certifications in Business Analysis (e.g., CBAP, BCS) or Agile (e.g., Scrum Master) are a plus.