Business Analyst

Persistent Systems; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work options

Job summary

Persistent Ltd. is seeking a seasoned Business Analyst in Insurance to join our London team. You will drive requirements discovery, stakeholder alignment, and story writing in an Agile environment, with Lloyd’s or UW tooling exposure.

You’ll partner with Product, Ops, and Engineering to map data, define rules, and ensure clear acceptance criteria across the backlog and API/data contracts. The role supports hybrid work and growth opportunities.

Qualifications

• Proven BA experience in Agile/Scrum software delivery (story writing, INVEST, DoR, refinement).
• Strong stakeholder facilitation across product, ops, and engineering.
• Comfort with data-rich domains.
• Clear Given/When/Then AC and process/flow mapping (Miro/Confluence).
• Ability to work multi-timezone, collaborative, feedback-friendly team culture.

Responsibilities

• Elicit needs, manage stakeholders, translate briefs into epics and stories.
• Write stories with Given/When/Then and acceptance criteria; ensure ready backlog.
• Model domain concepts, define business rules, map cross-system identifiers.
• Collaborate with cross-functional teams in refinement, demos, planning.
• Coordinate UAT, change management, and go-live readiness.

Skills

Business Analysis

Agile/Scrum

Insurance / (re)insurance / Lloyd’s or

Tools

Jira Software

Job description

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 21 sequential quarters of growth with $389.7M in Q1 FY26 revenue, up 3.9% Q-o-Q and 18.8% Y-o-Y growth. Our 25,000+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been named the fastest-growing Indian IT services brand in the “Brand Finance India 100” 2025 report. We were also cited as a Leader in the ISG Provider Lens™ 2025 for Digital Engineering Services 2025 and the Everest Group Talent Readiness for Next-generation Application Services PEAK Matrix® Assessment 2025

About Position:

• Role: Business Analyst in Insurance
• Location: London
• Experience: 10+
• Job Type: Full-Time Employment
• Mandatory Mention 3 skills: Business Analysis, Agile/Scrum software delivery (story writing, INVEST, DoR, refinement), Insurance / (re)insurance / Lloyd’s or UW tooling experience.

Job Description: Business Analyst in Insurance.

Need someone who has strong Insurance experience into Lloyd’s or UW (Under writing tooling) experience.

Key responsibilities:

1. Requirements discovery & stakeholder management

• Elicit and clarify needs from users, missions, projects and other UW-tooling teams
• Use impact checklists to identify impacted areas or applications
• Translate “The Ask” style briefs into scoped epics/stories with in/out of scope and open decisions called out
• Maintain strong client orientation with end users (DataOps, UWs)

2. Story writing & backlog readiness

• Author stories using As a / I want / So that, problem context, and Given / When / Then acceptance criteria
• Drive tickets through analysis - High Level Refinement - Low Level Refinement - Dev Backlog as per team ways of working
• Meet Definition of Ready: INVEST, clear acceptance criteria, constraints & complexity noted, no blocking external dependencies, designs/mockups where relevant including liaising with UX designers
• Document field dictionaries, journey variants, and application-specific behavior
• Flag external dependencies explicitly

3. Domain & data modelling (with Architect / PO)

• Keep vocabulary consistent in stories and Confluence
• Specify business rules for different party roles
• Map cross-system identifiers impacted by the user stories
• Support API/event contract clarity for consumers
• Draft Confluence feature pages: business context, functional overview, flows, dependencies
• Keep Jira as source of Acceptance Criteria; Confluence for stakeholder-visible specs and meeting/workshop outcomes

5. Delivery collaboration (cross-functional Agile member)

• Attend and contribute to High/Low Level Refinement, demos, retros, and planning
• Support incident validation and bug triaging when business clarification is needed
• Present clearly in demos and share ownership of outcomes with the team
• Collaborate constructively with PO on prioritisation and stakeholder communication

6. UAT / acceptance & change coordination

• Support DataOps / business UAT
• Help coordinate consumer impact for event/schema changes and go-lives

Essential skills & experience

Must have

• Proven BA experience in Agile/Scrum software delivery (story writing, INVEST, DoR, refinement)
• Strong stakeholder facilitation across product, ops, and engineering
• Comfort with data-rich domains
• Clear Given/When/Then AC and process/flow mapping (Miro/Confluence)
• Ability to work multi-timezone, collaborative, feedback-friendly team culture

Strongly preferred

• Insurance / (re)insurance / Lloyd’s or UW (Under writing tooling) experience.
• Experience specifying API/event contracts and cross-system data mappings
• Familiarity with Jira Software workflows (analysis - HL/LL refinement - backlog)

Nice to have

• Basic SQL / JSON schema literacy for validating examples

Behaviors

• Professional, structured documentation; proactive clarification of uncertainty
• Team-first communication; treats feedback as process improvement
• Confident presenting; participates in support validation and retros
• Separates “what” (business outcome) from “how” (implementation), while respecting technical constraints.
• Competitive salary and benefits package
• Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We offer hybrid work options and flexible working hours to accommodate various needs and preferences.
• Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive.

Our company fosters a values-driven and people-centric work environment that enables our employees to:

• Accelerate growth, both professionally and personally
• Impact the world in powerful, positive ways, using the latest technologies
• Enjoy collaborative innovation, with diversity and work-life wellbeing at the core
• Unlock global opportunities to work and learn with the industry’s best

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”