Business Analyst

British Society for Haematology; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading medical society is seeking a Business Analyst to ensure its new digital ecosystem is tailored to business needs and strategic goals. The ideal candidate will facilitate the design and implementation of systems like Microsoft Dynamics CRM and Umbraco CMS while bridging communication between teams and suppliers. Experience in CRM/CMS projects is essential. This role offers a hybrid working model based in London.

Responsibilities

• Ensure BSH's digital ecosystem meets business needs and strategic objectives.
• Bridge the gap between business teams and delivery suppliers.
• Define clear processes and document requirements.

Skills

Proven experience as a Business Analyst in CRM/CMS or digital transformation projects.

Strong process-mapping and stakeholder engagement skills.

Experience with Microsoft Dynamics 365 or similar CRM systems.

Demonstrable experience coordinating or leading UAT.

Excellent written, analytical, and communication skills.

Highly organised, methodical, and delivery focused.

Job description

The Business Analyst will play a pivotal role in ensuring that BSH's new digital ecosystem including Microsoft Dynamics CRM, Umbraco CMS, and integrated member portal is designed and implemented around the Society's business needs and strategic objectives. This role bridges the gap between business teams and the delivery supplier, defining clear processes, documenting requirements, and ensuring the new solution enables more efficient, data-driven, and member-focused operations.

Qualifications

• Proven experience as a Business Analyst in CRM/CMS or digital transformation projects.
• Strong process-mapping and stakeholder engagement skills.
• Experience with Microsoft Dynamics 365 or similar CRM systems.
• Demonstrable experience coordinating or leading UAT.
• Excellent written, analytical, and communication skills.
• Highly organised, methodical, and delivery focused.

The British Society for Haematology (BSH) is the largest UK multidisciplinary Haematology Society with over 3,000 members. Our activities include running education events and courses (including our flagship Annual Scientific Meeting held in April), producing guidelines, awarding grants, and raising the profile of haematology.

This is an exciting opportunity to join BSH and help us on a successful project delivering a new website/CMS, CRM and membership portal.

Place of Work: British Society for Haematology (BSH) Headquarters, 100 White Lion Street, London, N1 9PF (hybrid working, with occasional on-site meetings) – Hours: Full-time, 35 hours (normally 9am-5pm, with an hour unpaid for lunch).