Business Analyst

Government Recruitment Service; Glasgow; On-site; GBP 30,000 - 50,000; Full time

Job summary

A government agency based in Scotland seeks a business analyst to manage requirements and improve business processes. The role involves stakeholder engagement, facilitating workshops, and ensuring high-quality analysis outputs. Successful candidates will demonstrate expertise in business analysis and contribute to the professional development of others. This position offers opportunities for career development and is crucial for enhancing customer-focused services.

Responsibilities

• Gather, analyse and document complex requirements from stakeholders.
• Scope and map business processes to identify opportunities for improvement.
• Engage with stakeholders to clarify responsibilities and agree on requirements.
• Support the design process by analysing business needs for user-centred solutions.
• Facilitate workshops to encourage collaboration on business needs.
• Identify and evaluate efficiency savings and benefits for projects.
• Assess impact of proposed changes on processes and data.
• Contribute to design and execution of tests to align with requirements.
• Promote standards and best practices in business analysis outputs.
• Provide guidance and mentoring to contribute to others' professional development.

Job description

Development Opportunities

The size and scale of DWP means that there are plenty of opportunities to develop, learn and progress throughout your career. We are committed to developing our people now and in the future. Our aim is for our colleagues to be appropriately skilled and qualified from the moment of entry up to becoming an experienced practitioner within their role. To support this aim you may be required to undertake a work‑based qualification that relates to your job role, and which will support you in developing your knowledge and skills in both this role and your future career.

Government Project Delivery Accreditation - The job holder will be supported to work towards achieving Government Project Delivery Accreditation where they do not already hold this.

DWP’s Change Portfolio currently consists of 25 Programmes. These programmes broadly focus on creating a more efficient and customer‑focused welfare system, driving up labour market participation by removing barriers to work, reducing fraud and alleviating poverty, supporting people with health conditions and disabilities to improve their health outcomes and life chances, and transforming how and where we work as a department, to make our service offering and operating environment better for our customers and local communities and our people as well.

Role Responsibilities

• Using a variety of tools and techniques to gather, analyse and document complex requirements from a wide range of stakeholders. Ensuring they are clearly defined, prioritised, signed off, and managed effectively, throughout the project lifecycle
• Scoping and mapping complex “as‑is” and “to‑be” business processes to investigate business problems, identify opportunities for improvement, conduct gap analysis, and inform requirements and products
• Engaging with stakeholders at all levels to clarify responsibilities, agree requirements, negotiate solutions and build trust
• Supporting the design process by analysing business needs and delivering solutions guided by user‑centred design principles
• Facilitating workshops and meetings to bring diverse groups of people together, encouraging collaboration, and helping translate business needs into effective technical solutions
• Identifying, categorising, and evaluating efficiency savings, cost savings and other benefits in line with project objectives
• Assessing the impact of proposed changes on people, processes and data, identifying both risks and benefits, and recommending actions to address them
• Understanding the importance of testing and actively contributing to the design, execution, and evaluation of tests to ensure that products, processes, and user experiences align with defined requirements
• Promoting the use of standards and best practices and applying recognised methodologies to ensure that business analysis outputs are high quality, clearly understood, and agreed by stakeholders
• Demonstrating expertise and providing guidance, mentoring, coaching and support to others, contributing to their professional development