Business Analyst

Anglo American / De Beers Group; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious diamond jewelry company in London seeks a Business Analyst to bridge business needs with technical solutions across various departments. Responsibilities include gathering requirements, supporting AI-driven solutions, and leading user testing. Ideal candidates should have experience in a retail or supply chain setting, be skilled in process mapping, and possess strong communication abilities. The role emphasizes collaboration and innovative thinking within a luxury environment.

Benefits

Fantastic pension scheme

27 days of holiday + bank holidays

Private Healthcare

Employee share schemes

Free onsite gym

Flexible benefits package

Qualifications

• Proven experience as a Business Analyst in a retail environment.
• Skilled at translating business needs into clear documentation.
• Experience with ERP systems is a plus.

Responsibilities

• Gather business requirements through stakeholder meetings.
• Document detailed operational gaps and improvement opportunities.
• Support product backlog development with Product Owners.

Skills

Requirements gathering

Process improvement

Cross-functional stakeholder engagement

Business process mapping

Agile methodologies

Excellent communication

Analytical problem-solving

Data analysis

Education

Experience as a Business Analyst

Experience in supply chain or IT function

Tools

ERP systems (SAP, Oracle)

CRM platforms

eCommerce platforms

Job description

Company Description

De Beers London is the ultimate diamond jewellery Maison, globally recognised for its leadership and expertise in diamonds. As a challenger in the fine and high jewellery landscape, we offer a distinctive and unparalleled connection to the source, setting us apart with our unique diamond-first approach.

A destination for those seeking the most extraordinary diamond jewellery, De Beers London delivers identifiable, ultra-desirable creations alongside unforgettable service and experiences. Our high jewellery collections showcase the pinnacle of artistry and craftsmanship, celebrating the rarest diamonds through innovative and breathtaking designs.

Job Description

The Purpose

The Business Analyst will play a pivotal role in bridging business needs with technical solutions across multiple departments including Merchandising, Logistics, Manufacturing, Quality Control, Retail, eCommerce, and Finance to name a few. This role will lead the discovery and documentation of business requirements, assess opportunities for process improvement and automation, and support the development of AI-driven solutions. The Business Analyst will collaborate closely with internal stakeholders, Product Owners, and external development teams to ensure solutions are aligned with strategic goals and deliver measurable value.

Main Responsibilities

• Facilitate structured meetings, workshops, and interviews with stakeholders across Merchandising, Logistics, Manufacturing, Quality Control, Retail, eCommerce, and Finance to gather and validate business requirements.
• Document detailed business requirements to identify operational gaps and improvement opportunities, ensuring proposed technical solutions align with strategic objectives and user needs.
• Collaborate with Product Owners to support the documentation of requirements across the Supply Chain Department, contributing to the development and prioritisation of product backlogs.
• Analyse business needs and prepare use cases and datasets to support the design and implementation of AI-driven data analysis solutions.
• Map current ('as-is') and future ('to-be') business processes to evaluate existing workflows, identify inefficiencies, and recommend opportunities for automation and optimisation through technology.
• Partner with external development and testing teams to ensure technical solutions accurately reflect business requirements and deliver measurable value.
• Lead and coordinate User Acceptance Testing (UAT), including the definition of acceptance criteria, creation of test cases, and engagement of stakeholders for validation and sign-off.
• Ensure continuous alignment between business objectives and technical execution through clear communication, documentation, and stakeholder engagement.
• Monitor and report on the progress of solution development, identifying risks and recommending mitigation strategies to ensure timely delivery and quality outcomes.

What You’ll Do

• Act Like an Owner: Take full responsibility for the accuracy and impact of business requirements and process improvements.
• Create Clarity: Translate complex business needs into clear, actionable documentation and technical specifications.
• Empower Teams: Enable stakeholders and developers to make informed decisions through well-defined use cases and process maps.
• Succeed Together: Foster collaboration across departments to ensure alignment and shared success.
• Challenge Conventions: Continuously seek innovative approaches to improve business processes and leverage emerging technologies.

Qualifications

• Proven experience as a Business Analyst, specifically within a supply chain or IT function in a retail environment. Experience in luxury or premium brands is advantageous but not essential.
• Strong proficiency in requirements gathering techniques, with a demonstrated ability to translate business needs into clear documentation and actionable user stories.
• Experience working with ERP systems such as SAP or Oracle, and familiarity with CRM and eCommerce platforms is a plus.
• Skilled in engaging with cross-functional stakeholders, including Merchandising, Logistics, Manufacturing, Retail, and eCommerce, to drive alignment and clarity.
• Demonstrated ability to map and analyse business processes, identify inefficiencies, and recommend improvements through technology and automation.
• Comfortable working in Agile environments, supporting Product Owners in backlog refinement and prioritisation.
• Excellent communication and documentation skills, with a structured and analytical approach to problem-solving.
• Collaborative and inclusive, with the ability to build trust and influence across diverse teams and external partners.
• Curious, proactive, and adaptable, with a passion for innovation and continuous improvement.
• International mindset and cultural sensitivity, with the ability to work effectively across global teams and markets.
• Fluent in English, with excellent written and verbal communication skills; additional languages are a plus.

Additional Information

• A great working environment
• Fantastic pension scheme
• 27days of holiday + bank holidays with the opportunity to buy or sell 5 more days
• Private Healthcare
• Mental health is a top priority for De Beers Group – we offer free subscription to Headspace and have mental health first aider
• Competitive salary
• Your Choice membership discounts
• Employee share schemes
• Staff discount
• Free breakfast & lunch at onsite restaurant
• Free onsite gym
• Flexible benefits package

Who we are

De Beers Group is a company with a rich history and a sparkling future. Since 1888 our experts have searched the world for nature’s most precious gem. Our diamonds bring beauty to the world. But we think they can do so much more. We want our diamonds, and our business, to make life brilliant – for our people, our customers and the world around us. Venetia Mine is part of De Beers Group Managed Operations Business which integrates mines, operations and support functions in the De Beers Group producer countries of Canada and South Africa to shape a safe, sustainable future for De Beers Group’s people, shareholders, communities and partners.

Safety

Safety first is a way of life for us. We are unconditional about the safety, health and well-being of our colleagues, at work and at home, and about that of the communities where we work. We aim to lead the industry by investing in innovation to protect people, who are at the heart of our business. Our high performing teams take accountability for their own and others' actions, work collaboratively, and always show care and respect.

Inclusion & Diversity

We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are. We provide equality of opportunity to enable everyone to fulfil their potential. Referrals incentive applicable: This opportunity is open to a paid referral incentive according to the Referral Policy. Referral incentives are applicable to De Beears Group internal employees only.

Building Forever

Sustainability is at the heart of our decision-making – it is how we do business. Building Forever is key to our purpose as it represents our ambitious and holistic sustainability framework and is central to our ability to deliver long-term value to our communities and partners. This shapes how we protect our social and environmental license to operate, build a long-term legacy in our host communities and earn consumers’ trust in our diamonds that they can wear with pride.

Background Checks

Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications.