Business Analyst

Royal Mail Group; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A prominent UK delivery company is seeking a Business Analyst to join their team in London. You will manage key stakeholders, gather requirements for technology transformation, and ensure the effective delivery of business value. Qualified candidates will possess strong analytical and communication skills, with experience in both Agile and Waterfall methodologies. This role offers a competitive salary, generous benefits, and opportunities to work on impactful projects.

Benefits

Competitive Salary

Bonus potential

25 days annual leave

Pension

Qualifications

• Proven experience delivering Business Analysis within technology projects.
• High competency in BA skills involving multiple systems.
• Experience in Agile and Waterfall methodologies.

Responsibilities

• Facilitate workshops to gather requirements.
• Document and maintain requirement integrity.
• Assess business impacts of change requests.

Skills

Requirements gathering

Process mapping

Data analysis

Stakeholder management

Communication skills

Problem solving

Tools

Visio

PowerPoint

Excel

Word

Jira

Job description

Business Analyst

Competitive Salary, bonus potential, 25 days annual leave and pension

Full time

Permanent

The role can be based in either London, Milton Keynes or Sheffield x3 days a week in office

About Royal Mail

Royal Mail is one of the UK's most trusted brands, delivering to millions of households and businesses every day. As we continue to modernise and transform our technology landscape, we are seeking a Business Analyst (Technology) to play a key role in shaping change initiatives that improve processes, systems, and customer outcomes.

The Role

As a Business Analyst, you will be accountable for managing key business stakeholders to define requirements for change initiatives. You'll ensure alignment to business benefits, support quality delivery, and assure testing of requirements. This role is central to bridging business needs with technology solutions, helping Royal Mail deliver value efficiently and effectively.

Key Responsibilities

• Facilitate workshops to elicit, challenge, and convert business, functional, and non functional requirements into process/system solutions.
• Document requirements clearly and concisely for handover to delivery teams including Solution Architects and Test Leads.
• Maintain requirements integrity, acceptance criteria, and traceability throughout the project lifecycle.
• Assess business benefits and impacts of change requests to scope and requirements.
• Ensure quality and timeliness of analysis, specifications, and acceptance criteria while supporting risk and issue management.
• Act as a subject matter expert in at least one key business area.
• Challenge stakeholders to balance cost, time, and quality for optimum delivery outcomes.
• Work across multiple projects and functional domains, conducting AS IS/TO BE analysis and gap assessments.

About You

We're looking for a proactive, solution focused Business Analyst with strong stakeholder management skills and a passion for delivering value through technology.

Key Competencies & Experience

• Proven experience delivering Business Analysis within technology projects impacting multiple systems and stakeholders.
• Strong leadership in meetings and workshops, with the ability to engage stakeholders at all levels.
• High competency in BA skills: requirements gathering, process mapping, data analysis, benefits realisation, root cause analysis, and acceptance criteria definition.
• Skilled in BA tools such as Visio, PowerPoint, Excel, Word, Jira, and other industry standards.
• Experience working in both Agile and Waterfall methodologies, producing user stories, use cases, or requirements matrices.
• Excellent communication skills, both verbal and written, with strong presentation abilities.
• Resilient, persistent, and able to maintain progress in complex environments.
• Strong negotiation and stakeholder management skills, with the ability to work autonomously and collaboratively.
• Customer centric mindset with innovative problem solving skills.
• Desirable: deep functional domain knowledge and experience.

Why Join Us?

• Play a pivotal role in shaping Royal Mail's technology transformation.
• Work across diverse projects and domains, gaining exposure to senior stakeholders.
• Be part of a collaborative, solution focused team delivering real business value.
• Join a trusted organisation with a proud heritage and an exciting future in digital innovation.

Apply today to help Royal Mail deliver smarter, more efficient technology solutions that support our customers and business transformation.

About Us

At Royal Mail we connect companies, customers and communities across the country, delivering a one-price-goes-anywhere', universal postal service to more than 30 million addresses. As one of the UK's leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: 4th December 2025 Please note, this advert may close early if the appropriate number of applications has been reached.