Business Analyst

Dogs Trust Company Limited; City Of London; Hybrid; GBP 50,000; Full time

Job summary

A charity organization in London is seeking an experienced Business Analyst to improve processes and implement solutions. You will evaluate business needs, collaborate with stakeholders, and ensure high analysis standards. The ideal candidate has strong analytical skills and experience with Salesforce CRM. This role offers a flexible hybrid working model, requiring some attendance at the London Head Office.

Qualifications

• Excellent analytical and conceptual thinking skills in a previous role.
• Strong verbal and presentation skills to influence stakeholders.
• Experience in a fast-moving environment requires adaptability.

Responsibilities

• Evaluate business processes and implement solutions.
• Work with stakeholders to prioritise initiatives and define requirements.
• Collaborate with IT Project Manager on business analysis tasks.

Skills

Analytical thinking

Communication skills

Data analysis

Attention to detail

Understanding of confidentiality

Tools

Salesforce CRM

Job description

Business Analyst

Application Deadline: 21 November 2025

Department: IT

Employment Type: Permanent - Full Time

Location: London

Compensation: £50,000 per year + benefits

Description

Are you an IT professional who has experience in business analysis and is passionate about improving animal welfare?

We’re looking for an experienced Business Analyst to deliver a variety of projects across the organisation, at a time of exciting change.

What does this role do?

As Business Analyst, you will:

• Evaluate business processes, gather requirements, identify areas for development and implement solutions to problems,
• Work closely with stakeholders across the organisation to prioritise initiatives and determine the impact of proposed changes, collaborating with the IT Project Manager to complete any business analysis work required,
• Define and work to high business analysis standards at all times, and be accountable for the success and quality of any business solutions implemented.
• Collaborate with architects, software, data and test engineers to translate the needs of the business, understand impacts and ensure that solutions meet business and strategic needs.

What skills and knowledge do you need?

To be successful in this role, it is critical that you have excellent analytical and conceptual thinking skills, and proven experience of these skills in a previous role. You’ll also need to be an excellent communicator, with strong verbal and presentation skills, with the ability to deliver messages clearly to influence stakeholders from all corners of the organisation. You will be confident performing data and impact analysis and will have an aptitude for simplification, attention to detail and continuous improvement. Additionally, you’ll understand the critical importance of confidentiality in relation to key projects and be resilient to change in a fast-moving environment.

Experience of working for a charitable organisation and working with Salesforce CRM would be advantageous.

You will have the opportunity to work on a wide range of projects including exciting new innovative change and ongoing improvements, adaptability is key.

What does this team do?

The IT department is responsible for the ongoing management and development of critical business systems that contribute to the overall success of Dogs Trust activities. The focus of the Business Analyst role will be working with their assigned Business Partners to identify, shape and sponsor existing and new transformation projects, business as usual initiatives, and continuous improvements across Dogs Trust to support the realisation of the DT Strategy.

We operate a flexible hybrid working model but some attendance to our London Head Office will be required. Please note we are recruiting for both permanent and fixed term positions.