Business Analyst

HM REVENUE & CUSTOMS; Cardiff; Hybrid; GBP 34,000 - 41,000; Full time

Job summary

A government agency in Cardiff is looking for a Business Analyst to support the Borders and Trade systems. The role involves gathering technical requirements, collaborating with stakeholders, and leading small to medium projects. Candidates should have experience in IT environments, strong analytical abilities, and excellent communication skills. The position offers opportunities for professional development and a flexible working arrangement.

Benefits

Pension contributions

Generous leave allowance

Coaching and development

Qualifications

• Experience of Business Analysis or using analysis skills in a technical IT environment.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.

Responsibilities

• Facilitate requirements gathering workshops and stakeholder engagement sessions.
• Elicit, document, and analyse technical requirements from stakeholders.
• Define acceptance criteria and support system testing activities.
• Develop detailed technical process models and documentation.

Skills

Business Analysis

Stakeholder Management

Analytical Skills

Problem-Solving

Tools

Jira

Confluence

Job description

Overview

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. This role is within the Analysis Guild in the Chief Data and Information Office (CDIO), working across projects supporting Borders and Trade (B&T). Within CDIO, the Business Analysis professionals play an essential role in delivering high quality analysis using different methodologies and techniques to define technical requirements. The Borders and Trade Delivery Group are responsible for the end‑to‑end service management and development of over 140 separate services, from the generation of Trade Statistics to the administration of Customs and Excise duties. As a Business Analyst in the Analysis Guild in CDIO Borders and Trade, you will provide technical business analysis skills to support the delivery of change to Borders and Trade systems. Collaborating with colleagues across CDIO, you will define the requirements for technical systems and integrations required to meet the business needs. You will lead the analysis on small to medium sized projects and support senior colleagues on larger, complex projects to deliver change to B&T systems. The Technical Business Analyst plays a pivotal role in driving digital transformation within HMRC's Borders and Trade business area. You will sit within a multidisciplinary team collaborating with business stakeholders and BAs to understand the business needs and translate them into effective technical IT solutions. The successful candidate will work closely with stakeholders across the organisation, supporting the seamless delivery of impactful projects, products and programmes. This role offers an opportunity for continuous learning and professional development and to shape the future of HMRC's operations while fostering an inclusive and collaborative work environment. Within the Analysis Guild there are ample opportunities for personal and professional development, through bespoke training, development opportunities and formal certification.

Responsibilities

• Facilitate requirements gathering workshops and stakeholder engagement sessions.
• Elicit, document, and analyse technical requirements from stakeholders.
• Define acceptance criteria and support system testing activities.
• Develop detailed technical process models and documentation.
• Collaborate with technical teams and stakeholders to support the delivery of new systems and system changes.
• Manage stakeholder relationships and communications throughout the project lifecycle.
• Contribute to the continuous improvement of business analysis practices and methodologies.
• There may also be opportunities for line management of junior staff.

Qualifications

• Experience of Business Analysis or using analysis skills in a technical IT environment.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem‑solving abilities.
• Demonstrable experience of business analysis tools and techniques, in particular process modelling and technical requirements elicitation.

Desirable Criteria:

• Knowledge of customs and trade regulations or related domains.
• Understanding of Agile methodologies and tools including Jira and Confluence.

Transitional Sites Information

Bristol Regional Centre – 3 Glass Wharf
Cardiff Regional Centre – Ty William Morgan
Edinburgh Regional Centre – Queen Elizabeth House
Manchester Regional Centre – Three New Bailey
Newcastle Upon Tyne – Benton Park View
Telford – Plaza 1 and 2
Worthing – Teville Gate House
Stratford Regional Centre – Westfield Avenue (Only available to existing HMRC staff already based in this location)

Salary and Benefits

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension – We make contributions to our colleagues' Alpha Pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

Diversity and Inclusion

The Civil Service embraces diversity and promotes equal opportunities. We run a Disability Confident Scheme for candidates with disabilities who meet the minimum selection criteria and a Redeployment Interview Scheme for civil servants at risk of redundancy. We are committed to attracting, retaining and investing in talent wherever it is found and actively promote inclusive hiring across all levels.