Business Advisor

Guidant; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment services provider is seeking a Business Advisor for a 3-month fixed-term contract. This remote role involves delivering excellent customer service to clients in various sectors and resolving queries. The ideal candidate has a strong customer service background and is a team player focused on positive experiences. Join a supportive team that values contributions and growth opportunities.

Benefits

Agile working arrangements

Career advancement opportunities

Enhanced maternity and paternity package

Qualifications

• Background in customer service, ideally in a call centre or high-volume environment.
• Strong communication and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Deliver first-call resolution in line with SLAs and KPIs.
• Maintain contact with customers and suppliers to keep them informed.
• Resolve queries related to system use, timesheets, invoicing, and rate changes.

Skills

Customer service background

Strong communication skills

Organizational skills

Ability to manage multiple tasks

Experience with internal systems

Team player

Job description

Overview

Job Title: Business Advisor - 3 month Fixed Term Contract
Location: Remote, with occasional travel to Luton

About the role

We're looking for a Business Advisor to join our team on a 3-month fixed-term contract. In this role, you'll be responsible for managing and delivering excellent customer service to a portfolio of clients across the public and private sectors. You'll ensure their needs and expectations are met in line with contract requirements, while supporting the smooth and efficient running of our service.

Key Objectives of the Role

• Deliver efficient and effective first-call resolution in line with SLAs and KPIs
• Maintain regular contact with customers and suppliers, keeping them informed of bookings and updates
• Resolve queries related to system use, timesheets, invoicing, and rate changes
• Support the fulfilment process including order management, interview arrangements, and assignment updates
• Provide guidance and over-the-phone support to customers using internal systems
• Collaborate with internal teams to ensure consistent service delivery
• Respond to emails and Live Chat queries with the same level of care as phone interactions

Skills, Knowledge & Experience

• Background in customer service, ideally in a call centre or high-volume environment
• Strong communication and organisational skills
• Ability to manage multiple tasks and prioritise effectively
• Experience using internal systems or platforms to manage customer interactions is desirable
• A team player with a focus on delivering a positive customer experience

Why should you join us

Since forming in 2001 and with a combined client base of over 120 public and private sector organisations across the UK and Australia, Comensura has grown to become a market leader in managing the supply of temporary, permanent and contract labour for organisations across multiple sectors.

Come and join us, where the industry's brightest talents are reinventing recruitment and technology by finding "A smarter way to work" for its customers. At Comensura, we put you in the driving seat. You help us develop, and we help you. Hiring isn't just about getting you in the door: it's about growing together.

With around 100 employees split between the UK and Australia, our team is still tight knit enough for us all to be family. A place where everyone's contribution is important and valued.

• You'll be joining a hugely welcoming and supportive team
• We encourage our people to work in ways that truly suit them to enable them to be happy both inside and outside of work with agile working arrangements to suit you as an individual
• You can advance your career working with big-name clients, collaborating with senior stakeholders, with clearly defined career paths and access to fully funded qualifications
• We are a ERS Silver Standard employer and a Disability Confident Leader
• We are a Glassdoor open company with excellent feedback and great ratings
• We offer an enhanced maternity and paternity package

For all queries, please contact

We welcome applications from individuals requiring varying levels of flexibility, our supportive and highly experienced team will provide you with the full details of the role.

You are guaranteed an interview if you can demonstrate that you can meet the role requirements above and have a disability /long-term health condition - just tell us when applying for the role. Our interview guarantee also applies to any current reservists, ex-armed forces personnel or forces spouses applying. We also recognise the value people with previous convictions can bring to society and are proud to be a "Ban the Box" employer.

We genuinely care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives and experiences to work with us. We cannot, and will never discriminate against anyone based on, race, ethnicity, national origin, colour, sex, gender identity, gender reassignment, sexual orientation, religion, beliefs, disability status, family or parental status, age, marriage and civil partnerships, pregnancy and maternity. At Guidant Global everyone has the freedom to give their opinion, build their career path and be part of a cooperative and supportive team. If you need any reasonable adjustments at any stage of the application or interview process please do let us know. In your application please feel free to note which pronouns you use.