Business Advisor

Comensura; England; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A leading recruitment solutions provider is seeking a Business Advisor in Luton to manage bookings, resolve queries, and maintain client relationships. The ideal candidate will have strong customer service skills, the ability to handle high call volumes, and excellent problem-solving abilities. This position offers an opportunity to grow within a supportive team in a dynamic environment.

Benefits

Supportive team environment

Agile working arrangements

Career advancement opportunities

Enhanced maternity and paternity package

Qualifications

• Strong customer service background, ideally from a call center or retail environment.
• Experience handling a high volume of incoming calls.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a wider service team.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Deliver efficient and effective first-call resolution in line with SLAs and KPIs.
• Maintain regular contact with customers and suppliers to ensure smooth service delivery.
• Provide guidance and support on system usage and process queries.
• Administer all aspects of the fulfilment process including order management.
• Collaborate with internal teams to ensure consistent service.

Skills

Strong customer service background

Experience handling high volume calls

Excellent communication skills

Problem-solving skills

Ability to work independently

Adaptability in fast-paced environment

Job description

Job Title: Business Advisor

Location: Luton (with occasional travel)

About the role

We’re offering an exciting opportunity to join the team as a Business Advisor. This role plays a vital part in ensuring smooth day‑to‑day operations across a portfolio of customers. You’ll act as a central point of contact, managing bookings, resolving queries, and maintaining strong relationships with clients and suppliers.

Key Objectives of the Role

• Deliver efficient and effective first‑call resolution in line with SLAs and KPIs.
• Maintain regular contact with customers and suppliers to ensure smooth service delivery.
• Provide guidance and support on system usage and process queries.
• Administer all aspects of the fulfilment process including order management, interview arrangements, and assignment updates.
• Collaborate with internal teams to ensure consistent service and customer satisfaction.

Skills, Knowledge & Experience

• Strong customer service background, ideally from a call centre or retail environment.
• Experience handling a high volume of incoming calls.
• Excellent communication and problem‑solving skills.
• Ability to work independently and as part of a wider service team.
• Willingness to learn and adapt in a fast‑paced environment.

Why should you join us

Since forming in 2001 and with a combined client base of over 120 public and private sector organisations across the UK and Australia, Comensura has grown to become a market leader in managing the supply of temporary, permanent and contract labour for organisations across multiple sectors.

Come and join us, where the industry’s brightest talents are reinventing recruitment and technology by finding “A smarter way to work” for its customers. At Comensura, we put you in the driving seat. You help us develop, and we help you. Hiring isn’t just about getting you in the door: it’s about growing together.

With around 100 employees split between the UK and Australia, our team is still tight‑knit enough for us all to be family. A place where everyone’s contribution is important and valued.

Benefits

• You’ll be joining a hugely welcoming and supportive team
• We encourage our people to work in ways that truly suit them to enable them to be happy both inside and outside of work with agile working arrangements to suit you as an individual
• You can advance your career working with big‑name clients, collaborating with senior stakeholders, with clearly defined career paths and access to fully funded qualifications
• We are an ERS Silver Standard employer and a Disability Confident Leader
• We are a Glassdoor open company with excellent feedback and great ratings
• We offer an enhanced maternity and paternity package

For all queries, please contact

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.