Business administrator

Telford College; Wellington; On-site; GBP 20,000 - 28,000; Full time

Job summary

A supportive further education provider in the United Kingdom seeks a candidate to help manage the admissions process, offering assistance with applications, interviews, and customer support. Critical skills include communication, attention to detail, and IT proficiency. The role is vital for providing a smooth admissions experience for prospective students while maintaining accurate data handling. Join an ambitious team focused on community service and educational provision.

Responsibilities

• Learn and understand admissions processes, including application handling and interview scheduling.
• Assist with data entry and maintain accurate student records.
• Provide excellent customer service by responding to enquiries from prospective students via phone and email.
• Familiarise yourself with safeguarding, data protection, and confidentiality policies.
• Daily office support, answering the telephone and taking messages for the Admissions team.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Administrative skills

Team working

Creative

Patience

Education

GCSE in English (grade C / 4)

GCSE in Maths (grade C / 4)

Job description

Overview

This role is essential to ensuring a smooth and welcoming admissions process for prospective students. You will help manage applications, interviews, and bursary support, providing excellent customer service and accurate data handling.

Responsibilities

• Learn and understand admissions processes, including application handling and interview scheduling.
• Assist with data entry and maintain accurate student records using systems such as ProSolution.
• Provide excellent customer service by responding to enquiries from prospective students via phone and email.
• Familiarise yourself with safeguarding, data protection, and confidentiality policies.
• Learn and use the software packages used within Admissions for customer service and nurturing experience.
• Daily office support, answering the telephone and taking messages for the Admissions team.
• Helping with visitor liaison at events, welcoming guests.
• Contribute, test and analyse our new nurturing journey for prospective students.
• Undertake mystery shopper competitor analysis of other Admissions experiences at wider organisations such as application forms, customer service experiences etc.
• Support bursary and grant applications by checking documentation and updating records.
• Assist with organising and supporting open events and enrolment days.
• Generate basic reports on application progress and student data for the Admissions Officer.
• Help monitor application status and follow up with applicants to ensure smooth progression.
• Support transport initiatives such as renewing of bus passes termly and the distribution of them to current students.
• Support grants and bursary processes in respect of full-time and part-time applications.
• Take ownership of specific administrative tasks within the admissions cycle.
• Contribute to continuous improvement by suggesting ways to enhance the applicant experience.
• Gain confidence in providing Information, Advice & Guidance (IAG) to prospective students.
• Support interview scheduling and communication with applicants and staff.
• Acquire income data and other information relating to student applications as necessary in line with relevant policies in a timely manner.
• Attend training and meetings to keep up to date with current procedures and legislation as required.
• Maintain an up-to-date knowledge of the FSM and bursary eligibility criteria as published by the Department for Education and ensure compliance.
• Drive a culture of excellent customer service for prospective families and students, ensuring a first‑class end‑to‑end customer journey throughout and successfully converting interest into admissions into enrolment.
• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face‑to‑face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best‑practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem‑solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Qualifications

• GCSE in English (grade C / 4)
• GCSE in Maths (grade C / 4)
• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Creative
• Patience
• Share if you have other relevant qualifications and industry experience.

About the College

Telford College are an ambitious and supportive further education provider that have students and employers at the heart of all that we do. We are keen to continue to develop opportunities to serve our community and residents and have teams of staff across a variety of departments who focus on expanding the provision on offer.