Business administrator

East Devon District Council; Honiton; On-site; GBP 10,000 - 15,000; Full time

Job summary

A local government authority in the United Kingdom is looking for an apprentice in the Sundry Invoices team. This role involves raising invoices, assisting customers, maintaining accounts, and managing data. Ideal candidates should have GCSEs in Maths and English and a commitment to pursuing a Level 3 Business Administration qualification. Strong communication skills and attention to detail are essential, along with a supportive team environment focused on learning and development.

Qualifications

• Experience in financial administration.
• Strong communication and customer service skills.
• Exposure to data management.

Responsibilities

• Raise sundry invoices and assist customers in understanding their charges.
• Respond to queries via phone and email, review submitted evidence.
• Help maintain accurate customer accounts and support customers in payment plans.
• Manage large volumes of data and participate in system improvements.

Skills

Attention to detail

Organisation skills

Customer care skills

Number skills

Team working

Initiative

Patience

Confidential

Education

GCSE in Maths and English (grade 4/C or above)

Level 3 Business Administration qualification

Tools

MS Office or equivalent packages

Job description

As an apprentice in the Sundry Invoices team, you will gain firsthand experience in a dynamic and varied environment. You will collaborate with experienced staff, developing practical skills and contributing to essential financial processes. What you will do at work: Invoice Management: Raise sundry invoices and assist customers in understanding their charges. Customer Support: Respond to queries via phone and email, review submitted evidence and forward it to relevant departments. Account Maintenance: Help maintain accurate customer accounts and support our customers in setting up payment plans, especially when they fall into arrears. Data Processing: Manage large volumes of data, including cancelled Direct Debits and customer information ahead of annual invoicing. System Improvements: Participate in system changes and contribute to developing new electronic solutions to enhance online services for residents. Process Development: Review current procedures and help implement more efficient, digital ways of working. What You will Gain,

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
  We have an excellent opportunity for an individual either starting out in their career or for someone who has decided on a change of direction. If you have an aptitude for learning and a commitment to gaining a Level 3 Business Administration qualification, we'd love to hear from you. Experience in financial administration. Communication and customer service skills. Exposure to data management. A supportive team environment focused on learning and development, GCSE in: Maths and English (grade 4/C or above) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
• Attention to detail
• Organisation skills
• Customer care skills
• Number skills
• Team working
• Initiative
• Patience
• Confidential