Business administrator

INSPIRE ATA LIMITED; Grange-Over-Sands; On-site; GBP 15,000 - 20,000; Full time

Job summary

A leading apprenticeship agency in Grange-Over-Sands is seeking a Sales Administration Apprentice. This role offers extensive exposure to administrative tasks supporting sales operations and allows for personal growth and expertise in customer service. The ideal applicant will possess strong communication, IT, and organisational skills alongside educational qualifications at the GCSE level in English and Maths. This apprenticeship provides an excellent opportunity to learn and develop in a supportive environment.

Qualifications

• Confident and organised individual for Sales Administration role.
• Ability to manage incoming calls and assist customers.
• Experience with administrative tasks like filing and data entry.

Responsibilities

• Manage incoming calls and redirect as needed.
• Schedule and coordinate sales jobs for efficiency.
• Assist customers with updates and inquiries.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Presentation skills

Administrative skills

Number skills

Team working

Initiative

Education

GCSE in English (grade 4)

GCSE in Maths (grade 4)

Job description

Position Overview

We are seeking a confident and organised individual to join our Sales Team as a Sales Administration Apprentice. This role will involve managing various administrative tasks that support our sales operations. This apprenticeship offers a unique opportunity to gain valuable experience in sales administration with the potential for progression.

Responsibilities

• Answering the Phone and Redirecting Calls: Manage incoming calls, provide assistance, and direct calls to the appropriate team members.
• Booking Sales Jobs: Schedule and coordinate sales jobs for the sales team, ensuring efficient use of resources.
• Customer Liaison: Communicate with customers regarding job updates, answer inquiries, and provide exceptional service to enhance customer satisfaction.
• General Office Duties: Perform various administrative tasks, including filing, data entry, and maintaining organised records.
• Job Pricing Training: Once confident, you will receive training on how to price jobs accurately to support the sales team, skilled in the use of multiple IT packages and systems relevant to the organisation such as MS Office or equivalent packages. You should be able to choose the most appropriate IT solution to suit the business problem, update and review databases, record information and produce data analysis where required.
• Produce accurate records and documents including emails, letters, files, payments, reports and proposals. Make recommendations for improvements and present solutions to management. Draft correspondence, write reports and review others’ work. Maintain records and files, handling confidential information in compliance with the organisation's procedures. Coach others in the processes required to complete these tasks.
• Exercise proactivity and good judgement. Make effective decisions based on sound reasoning and be able to deal with challenges in a mature way. Seek advice from more experienced team members when appropriate.
• Build and maintain positive relationships within their own team and across the organisation. Demonstrate the ability to influence and challenge appropriately. Become a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrate good communication skills, whether face‑to‑face, on the telephone, in writing or on digital platforms. Use the most appropriate channels to communicate effectively. Demonstrate agility and confidence in communications, carrying authority appropriately. Understand and apply social media solutions appropriately. Answer questions from inside and outside the organisation, representing the organisation or department.
• Complete tasks to a high standard. Demonstrate the necessary level of expertise required to complete tasks and apply themselves to continuously improve their work. Review processes autonomously and make suggestions for improvements. Share administrative best‑practice across the organisation (e.g., coach others to perform tasks correctly). Apply problem‑solving skills to resolve challenging or complex complaints and be a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manage expectations of colleagues at all levels and set a positive example for others in the workplace. Make suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manage resources (equipment or facilities). Organise meetings and events, take minutes during meetings and create action logs as appropriate. Take responsibility for logistics (e.g. travel and accommodation).
• Use relevant project management principles and tools to scope, plan, monitor and report. Plan required resources to successfully deliver projects. Undertake and lead projects as and when required.

About Inspire ATA

Inspire ATA is an official Flexi‑Job Apprenticeship Agency, licensed by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024‑2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi‑Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.

Education

• GCSE in English (grade 4)
• GCSE in Maths (grade 4)
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills & Qualifications

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Team working
• Initiative