Business administrator

The Logistic; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A UK logistics company is offering an apprenticeship for roles in HGV planning, Operations, Customer Services, and Accounts. As an apprentice, you will gain hands-on experience while learning IT skills, customer communication, and effective logistics management. Support for GCSE level qualifications is provided, and the position offers a starting wage of £12,955.80 in the first year, with potential increases based on performance and age. This role involves significant collaboration and offers a pathway into a fulfilling career in logistics.

Qualifications

• Skilled in using IT packages such as MS Office for various documentation and data analysis.
• Demonstrates ability to communicate effectively across multiple channels.
• Is proactive in managing tasks and improving processes.

Responsibilities

• Handles customer queries and assists in accounts reconciling.
• Organizes logistics and planning within fleet operations.
• Maintains accurate records and documents for operational purposes.

Skills

Communication skills

IT skills

Problem-solving skills

Outgoing

Education

GCSE in English (grade 4 or equivalent)

GCSE in Maths (grade 4 or equivalent)

Level 2 English and Maths (if required)

Tools

TOPS (in house computer system)

Job description

You will be learning all aspects of HGV planning, Operations, Customer Services, Accounts and Fleet roles required for the successful operation of a UK Haulage company.

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best‑practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem‑solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required., Traffic Operating

• Fleet operations
• Accounting
• Customer service
• Data input
• TOPS (in house computer system) training
• English and maths (if required) Level 2, GCSE in:
  • English (grade 4 or equivalent)
  • Maths (grade 4 or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

• Communication skills
• IT skills
• Outgoing
• Willing to learn, You need to be able to get to the yard on a daily basis and also the College when required for End Point Assessment elements.

Logistic Planning Services Ltd is a UK container road haulage Operator with 4 depots nationwide, supported and owned by the biggest independent haulage company in the UK.

£12,955.80 for your first year, then could increase depending on your age. National Minimum Wage rate for apprentices. Check minimum wage rates (opens in new tab). The wage advertised will give incentive to obtain a better wage by the apprentice dedicating themselves to the role.

Training course Business administrator (level 3) Hours Monday - Friday, 9.00am - 4.30pm with one hour for lunch and time allocated for college work in this attendance period. 33 hours a week Start date Monday 12 January 2026 Duration 1 year 6 months Positions available 2Work Most of your apprenticeship is spent working. You'll learn on the job by getting hands‑on experience.

What you’ll do at work

• Customer queries
• Filing
• Data Inputting
• POD gathering
• Fleet service planning
• Accounts reconciling
• Operations/ Driver interactions
• Traffic Operating
• Fleet co‑ordinating