Business administrator

TEWKESBURY BOROUGH COUNCIL; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local government council in the United Kingdom is seeking a motivated individual to assist with planning and administrative tasks in a supportive environment. This role offers a chance to gain practical experience within local government while pursuing a nationally recognized qualification. Candidates must have GCSEs in English and Maths (grade 4) and demonstrate strong communication, organization, and teamwork skills. Benefits include discounts at leisure centers and study leave.

Benefits

Leisure Centre discounts

Cycle & Car Scheme

Study leave

Free onsite parking

Reimbursed eyesight tests

Free flu jabs

Qualifications

• GCSE in English and Maths (grade 4) is required.
• Relevant qualifications and industry experience may be considered.

Responsibilities

• Assist with maintaining Planning filing and document management systems.
• Deal with the public on planning matters.
• Record representations and consultations onto the computer system.
• Ensure compliance with Health and Safety legislation.
• Coach others in administrative processes.

Skills

Communication skills

Attention to detail

Organisation skills

Team working

Initiative

Education

GCSE in English (grade 4)

GCSE in Maths (grade 4)

Job description

Tewkesbury Borough Council is a supportive workplace providing flexible working policies. You'll be part of a supportive team serving the local community. This is an opportunity to gain hands‑on experience in local government while working towards a nationally recognized qualification.,

Responsibilities

• Assisting with maintaining the Planning filing and document management systems
• Dealing with the public on planning matters at reception and on the telephone
• Recording of representations and consultations onto the computer system
• Dealing with plan revisions and issuing planning decision notices
• Recording of enforcement infringements onto the computer systems
• Scanning and indexing of documents to the document management system
• Assisting with planning email enquiries
• Checking and dealing with the Development Control post
• Ensuring that services are delivered in compliance with existing and new Health and Safety legislation and the Council's Health and Safety Policy and ensuring that duties are pursued in a safe manner with due regard to the Health and Safety of yourself and others
• Adhering to all Council Policy, in particular Equal Opportunities
• Undertaking any other duties properly assigned from time to time by the Director which are appropriate to the grade and character of the post, Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face‑to‑face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best‑practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem‑solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Qualifications

• GCSE in: English (grade 4), Maths (grade 4)
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Team working
• Initiative

Other Information

• Tewkesbury Borough Council exists to serve and support its communities by delivering essential local services, promoting health and wellbeing, and ensuring fairness and inclusion. It is committed to protecting the environment through its Climate and Ecological Emergency pledge and aims for carbon neutrality by 2030. Working collaboratively with partners, the Council strives to improve quality of life, resilience, and opportunities across the borough.

Benefits

• Leisure Centre discounts
• Cycle & Car Scheme
• Study leave
• Free onsite parking Reimbursed eyesight tests. Free flu jabs.