Business Administration Supervisor - Nevill Hall Hospital

NHS; Cwmbran; On-site; GBP 30,000 - 35,000; Full time

Job summary

A reputable healthcare organization is seeking a Business Administration Supervisor to lead the administrative team at Nevill Hall Hospital. The ideal candidate will possess excellent organizational and leadership skills, manage workloads, and ensure high standards of service. Responsibilities include providing secretarial support, maintaining databases, and supervising a dedicated team. Opportunities for training and development are available, alongside a flexible working environment to promote work-life balance.

Benefits

Extensive training and development opportunities

Flexible working hours

Occupational health support

Wellbeing Centre of Excellence

Qualifications

• Substantial experience of using Microsoft 365, including Outlook, Excel and Word.
• Experience of supervising a team and dealing with customers.

Responsibilities

• Manage workload and prioritise tasks to meet deadlines.
• Provide secretarial support including diary management and meeting arrangements.
• Act as the first point of contact for enquiries.

Skills

Organisational skills

Leadership

Communication skills

Teamwork

Problem solving

Education

Maths & English GCSE A-C grade or equivalent

NVQ Business Administration Level 3 or equivalent experience

NVQ level 2 in Supervisory or equivalent experience

Tools

Microsoft 365

ECDL computer driving licence

Job description

Business Administration Supervisor - Nevill Hall Hospital

Are you highly organised, proactive, and passionate about delivering excellent administrative support? We are looking for a Business Support Administrator to join our team within the Estates & Facilities Division at Aneurin Bevan University Health Board.

The post holder will be responsible for the day-to-day supervision of Business Support Administrators along with providing administrative support to operational Estates & Facilities manager for specific sites.

The post requires an individual who is well organised and an effective leader who can manage and adhere to Policy, Procedures and Protocols.

They will be responsible for implementing quality standards and services specifications for the administration service and the operational effectiveness. Ensuring all functions are carried out in accordance with agreed procedures, protocols and timescales to the highest standard.

The post holder will maintain excellent working relationships as integral part of the wider team, working collaboratively to provide a high-quality service to patients, staff and visitors.

They will supervise and lead staff providing effective and efficient administrative support, successfully completing work tasks to agreed specifications standards of performance and quality.

They must ensure all statutory requirements are met and to advise the management team on areas of concern and assist in the development of improvement plans to meet the Health Board's Needs.

Main duties of the job

About the Role

As a Business Support Administrator, you will play a key role in providing efficient, effective, and confidential administrative and telephony support to the senior team. This is a varied and rewarding role where you will:

• Manage your own workload and prioritise tasks to meet deadlines.
• Provide secretarial support, including electronic diary management, arranging meetings, preparing papers, and producing correspondence.
• Act as the first point of contact for enquiries, exercising judgment and professionalism.
• Maintain divisional databases, process invoices, and support financial compliance.
• Organise and maintain filing systems, handle incoming and outgoing mail, and ensure smooth communication across the team.
• Take and transcribe minutes of meetings and assist with SharePoint, ESR, Oracle, and other systems.

Why Join Us?

You'll be part of a supportive team committed to delivering high-quality services. We offer opportunities for development and a flexible working environment within a dynamic healthcare organisation.

About us

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification

Qualifications and Knowledge

• Maths & English GCSE A-C grade or equivalent
• NVQ Business Administration Level 3 or equivalent experience.
• NVQ level 2 in Supervisory or equivalent experience
• In depth knowledge of an administration function administrative systems, clerical/office duties & procedures, and data input procedures.
• Knowledge of Financial Standard Operating Procedures
• ECDL computer driving licence
• NVQ level 3 in management
• Knowledge of Health Board systems such as clinical workstation, ESR, Datix

Experience

• Substantial experience of using Microsoft 365, including Outlook, Excel and Word.
• Previous administrative or business experience preferably in an NHS organisation
• Experience of team working to achieve deadlines and objectives.
• Experience of supervising a team
• Experience of dealing with customers

Skills and Attributes

• Ability to work effectively with both management and other supervisors with a positive attitude and willingness to take responsibility
• Knowledge of working in multi-disciplinary environments
• Able to work under pressure and to deadlines
• Flexible approach to working.
• Commitment to personal development and others
• Ability to motivate self, staff and teams.
• Ability to lead by example.
• Excellent communication skills (written, verbal and electronically)
• Ability to engage positively, sensitively and diplomatic with staff, patients and visitors
• Follow & implement standard operating procedures
• Issue work instructions to staff
• Ability to prioritise own tasks and that of the team.
• Self-motivated
• Have a flexible approach to changes in workload/duties/priorities.
• Ability to travel between sites
• Able to work to a high standard
• Act in a polite & respectful manner
• Aware of security and confidentiality
• Excellent interpersonal skills
• Able to work to timescales
• Able to apply creative thought to develop effective solutions
• Apply constructive approach to problem solving
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.