Business Administration Apprenticeship

Macks Solicitors; Tees Valley; On-site; GBP 10,000 - 40,000; Full time

Job summary

A legal services firm in Tees Valley is offering a Business Administrator Apprenticeship. The role involves acting as the first point of contact for new client inquiries, assisting with general administrative tasks, and providing a professional experience for potential clients. Candidates should possess Level 2 Functional Skills in maths and English. This role offers a pathway to a full-time position upon completion of the apprenticeship.

Responsibilities

• Act as the first point of contact for new client enquiries.
• Provide a professional and welcoming experience for potential clients.
• Accurately open new client files and ensure proper documentation.
• Assist with managing and responding to client queries.

Skills

Interpersonal skills

Communication

Planning and organisation

Decision making

Education

Level 2 Functional Skills in maths and English (if required)

Job description

Macks Solicitors was founded in 1995, initially as specialist Personal Injury lawyers, particularly serious, life-altering accident claims and related solicitors negligence claims. We still have a thriving team of Personal Injury solicitors but as our reputation has grown, so has our strength and our breadth of legal services. Over the past 25 years, weve brought together a truly exceptional team of lawyers, support staff and business professionals who, between them, have all of the skills, knowledge and experience necessary to provide a truly complete legal service.

Responsibilities

• Possibility of a full-time position upon completion of the apprenticeship
• Act as the first point of contact for new client enquiries, either via phone, email, or in person
• Provide a professional and welcoming experience for potential clients
• Accurately open new client files, ensuring that all necessary documentation is obtained, processed, and properly stored in line with the departments procedures
• Provide adhoc secretarial duties, including managing calendars, scheduling appointments, and assisting with the preparation of legal documents and correspondence
• Assist with managing and responding to client queries, maintaining regular communication and ensuring a high level of client satisfactionAssist with general administrative tasks as needed, including data entry, filing, and document management

Level 3 Business Administrator Apprenticeship Standard

• Level 2 Functional Skills in maths and English (if required)
• End-Point Assessment (EPA)

Learning Opportunities

• IT
• Record and document production
• Decision making
• Interpersonal skills
• Communication
• Quality
• Planning and organisation
• Project management
• Relevant regulation
• Policies
• External environment factor

Monday - Friday (exact hours to be confirmed)