Business Administration Apprentice (Service Team)

Getting In Limited; Newbury; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a Business Administration Apprentice to join their service team. This role offers a fantastic opportunity to gain hands-on experience in operations, working closely with various teams to ensure customer satisfaction. The apprentice will learn to manage customer contracts, facilitate onboarding, and collaborate with internal teams to resolve issues. With a focus on training and development, this position promises to equip you with essential skills in business administration while contributing to a leading consultancy in the energy sector. If you're enthusiastic and ready to learn, this could be the perfect start to your career!

Qualifications

• Strong communication skills and attention to detail are essential.
• Eager to learn and able to multi-task effectively.

Responsibilities

• Process and monitor customer contracts using supplier CRM portals.
• Ensure smooth customer onboarding and provide necessary training.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Analytical skills

Team working

Enthusiasm

Eager to learn

Able to multi-task

Education

Level 3 Business Administrator Standard

Job description

What do you want to search? Keyword Apprenticeship Type Location

Business Administration Apprentice (Service Team)

Apply From: 21/02/2025

Learning Provider

Delivered by WEST BERKSHIRE TRAINING CONSORTIUM

Employer

FIDELITY ENERGY LIMITED

Vacancy Description

The Operations Executive Apprentice will be trained to ensure that customer contracts are procured successfully with our partnered suppliers as well as ensuring the customer journey is as smooth as possible from onboarding to live and in life. The operations team work closely with the sales team, customer success team, suppliers, as well as various other agents within the industry, post-sale to ensure customers achieve the desired outcomes from our service, resolve any issues and answer any queries that our partners or customers may have. The ideal candidate will have strong communication skills, an outstanding work ethic, strong attention to detail with a logical mindset focused on problem solving and problem prevention where possible.

With the right training you will be fully competent to complete the following tasks:

1. Contract submission:
   Using various supplier CRM portals, process and monitor customer contracts. Liaise with suppliers, as well as internal teams to ensure contract success. Understand customer needs and ensure our service and products provide maximum value and satisfaction.
2. Onboarding & Training:
   Ensure a smooth customer onboarding journey by successfully contracting, processing and ensuring suppliers take over in time. Support customer and suppliers with objection resolution. Ensure proper adoption of the company's portals by providing training or support.
3. Account Management & Retention:
   Understand the customer health score and proactively work to both maintain and increase it. Resolving various operational tickets raised through internal CRM with suppliers/customers and various agents within the industry. Work as the glue to bring all internal teams together for delivery to the customer and partner. Collaborate with internal teams to resolve any issues in a timely manner.

Key Details

Vacancy Title

Business Administration Apprentice (Service Team)

Employer Description

Since 2014, Fidelity Energy has taken pride in aiding businesses to procure their energy by using our great technology, great relationships and great people. We not only provide procurement services, but all the other services you would expect from one of the UK’s leading utilities and energy consultants. We help our customers get the best value from their energy contracts, reducing their energy consumption, minimising their carbon footprint and ensuring that their bills are right. Thousands of businesses of all sizes from all over the UK rely on us for their energy needs, whether that be one site or multi-sites across the UK. We remove the stress of dealing with the energy contracts by contacting your existing and new supplier, as well as managing the process throughout, from start to finish. Fidelity Energy is set up to become an enviable business within the Utility Industry. This will be achieved in an honest, legal and motivational manner with automation and technology at the heart of everything we do.

Vacancy Location

Woodlands 90 Bartholomew Street RG14 5EE

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000303993

Key Dates

Apply From

21/02/2025

Closing Date For Applications

2025-03-09 23:59:59

Interview Begin From

Possible Start Date

2025-03-17 00:00:00

Training

Training to be Provided

The apprentice will work towards the Level 3 Business Administrator Standard. Training will be one day a month, at WBTC offices in Newbury. Functional skills maths and English will be delivered either remotely or at our centre in Newbury if needed.

Learning Provider

WEST BERKSHIRE TRAINING CONSORTIUM

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Team working, Enthusiasm, Eager to learn, Able to multi-task.

Apply Now