Business Administration Apprentice

Stonehealth Ltd; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A specialized stone restoration company in the UK is seeking a Business Administrator to support customer service and office management tasks. The role involves answering calls, managing post, and assisting customers with inquiries related to stonework restoration machinery and products. The ideal candidate should be organized and possess strong communication skills. Working hours are Monday to Friday, 8.30 am to 5 pm.

Qualifications

• Strong organizational skills.
• Excellent communication skills via phone and email.
• Ability to manage customer inquiries.

Responsibilities

• Management and distribution of incoming post.
• Answering incoming calls and emails.
• Organising site visits and servicing of equipment.

Job description

Stonehealth Ltd are a UK based, family owned company offering products and consultancy for sensitive stonework restoration and conservation. Stonehealth was founded by Brian Crowe in the 1980s as a supplier to the building, conservation and restoration trades with ethical and reliable products. We not only manufacture Machinery and products but also support architects, surveyors, conservation officers and other specifiers with trials, testing, feasibility studies and CPD presentations in order to promote the use of sensitive cleaning methods. Our systems have been used on many notable buildings such as Westminster Abbey, Harrods store, Oxford/Cambridge University and the Tower of London. We manufacture and supply stone and masonry cleaning products and machinery to building restoration contractors in the UK and Internationally. The DOFF Super-Heated water system removes most paints and other coatings and biological growth without the need to use harsh chemicals. The TORC Swirling-Vortex system is hugely effective in removing carbon deposits, limescale, cementitious and lime-based paints. We offer support to our contractors through training in the safe use of our systems and we provide guidance and advice for specific cleaning projects. We also supply a wide range of other effective stone cleaning and repair products including ‘safe to use’ chemicals. For example our Cleanfilm product is used for internal cleaning without the use of water and we also offer stone and brick repair materials and poultices for stain removal etc.

• There are future prospects within the company to develop further
• Management and distribution of incoming post
• Answering incoming calls and emails
• Responding to sales enquiries
• Assisting with customer service calls
• Outbound calls to engage with customers for sales and servicing.
• Organising site visits and servicing of equipment
• Processing sales orders and transport
• Raising sales invoices and customer statements
• Processing Pro formas and Invoices for new equipment
• Providing support to new customers, liaising with them to arrange delivery and training on new equipment
• Greeting any visitors to the offices in a professional manner
• Assisting with the implementation of a new CRM, MRP and Accounts system
• Maintaining the office filing/archiving system in both hard and electronic format
• SGS has elected to deliver the on-programme learning using the Level 3 Diploma for the Business Administrator
• Alongside this, the apprentice will complete the Business Administration Level 3 Standard which is assessed by a range of methods to meet all the knowledge, skills and behaviours
• Evidence will be collated within a portfolio of evidence
• To achieve the full Level 3, all units of the Diploma must be passed, meeting the assessment criteria
• College attendance for the delivery of the Diploma is mandatory for all apprentices and is delivered as a block delivery SGS College
• The apprentice will also be supported with regular visits to the workplace from their tutor/assessor

Monday- Friday 8.30am- 5pm