Business Admin Apprentice - Environment Performance & Support

Thurrock Council; Thurrock; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local government council in Thurrock is offering a Level 3 Business Administration Apprenticeship. As an apprentice, you will gain hands-on experience while supporting the Support and Performance Team in various services such as Land Charges and Planning. Your responsibilities will include processing applications, maintaining information systems, and providing excellent customer service. This full-time role comes with generous leave, a pension scheme, and opportunities for professional development.

Benefits

Generous annual leave

Local Government Pension Scheme

Flexible working opportunities

Ongoing training

Employee assistance programme

Staff discounts

Qualifications

• Must achieve Functional Skills level 2 in Maths and English if not already held.
• Willingness to work flexibly and independently.

Responsibilities

• Provide support in services including Land Charges and Planning.
• Process applications within statutory time limits.
• Maintain information on various software systems.
• Undertake the production and circulation of documentation.
• Respond to requests for information promptly and politely.

Skills

Flexible working

Team collaboration

Ability to work independently

Education

Functional Skills level 2 in Maths and English

Job description

Job Details

Salary: National Minimum Wage for age group
Apprentice Contract (15 - 21 months)
Full-Time 37 Hours per Week
Training Provider - South Essex College
Please note the apprenticeship being offered is a Level 3 Business Administration Apprenticeship. For apprenticeships at level 3 and above, you must achieve Functional Skills level 2 in Maths and English (GCSE grades 4 to 9) if they are not already held. All learning will be done online with online lectures and independent learning.

Main Responsibilities

• To provide support to the Support and Performance Team in the provision of services including Land Charges, Building Control and Planning.
• To process (including scanning, saving and indexing) applications within statutory time limits. (Training will be available).
• To maintain and monitor information retained on a variety of software systems.
• To undertake in the production and circulation of letters, emails and other documentation.
• To respond to requests (by telephone, letter, email and in person) for information in a clear, accurate, polite and prompt fashion.
• Help manage the team's filing and record keeping and contribute to the maintenance of records on current applications, using both paper based and computer based systems, including inputting and extracting information via a personal computer.
• Respond to straight forward requests, including researching records and other information sources, as necessary by accessing information from software and/or by liaising with officers.
• Retrieve visitors, ensuring they are appropriately dealt with and help with the booking of rooms for meetings.
• To attend meetings and briefings when required and provide the appropriate feedback, including taking minutes and distributing them accordingly.
• Validate applications and carry out local land charges searches.
• Any other duties required with the general level of responsibility of this post.

Key Skills and Experience

You will need to be willing to work flexibly and able to work on your own initiative. You will need to enjoy working in a team that works to very demanding but achievable timescales. The team delivers a high standard of service to our customers which is essential in the growth and development of Thurrock.
The service operates from 8:00am to 17:00pm Monday to Friday

Benefits

• Generous annual leave entitlement
• Local Government Pension Scheme
• Flexible and hybrid working opportunities (where applicable)
• Ongoing training and professional development
• Employee assistance programme and wellbeing support
• Staff discounts and local offers
• A supportive and inclusive working environment

Important Dates

• Closing Date (Redeployment Only): 22nd December 2025
• Closing Date (Internal & External): 11th January 2025
• Interview Date: To Be Confirmed

Additional Information

Please contact Ella Hay via email if you have any questions.