Business Admin Apprentice: Customer Support & Ops

ROCKWOOL North America; Wales; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading manufacturer in stone wool solutions located in the UK is seeking a Business Support & Administration Apprentice. This role includes supporting customer inquiries, processing orders, and collaborating across departments. The ideal candidate will have a minimum of 5 GCSEs at Grade C or higher and a proactive attitude towards work. We offer a competitive salary, company bonus scheme, and a supportive work environment. Join us in enriching modern living conditions for millions worldwide.

Benefits

Competitive Salary

Company Bonus Scheme

30 days annual leave + Bank Holidays

Company Pension Scheme

Westfield Health Cashback Scheme

Life Assurance 4x annual salary

Enhanced Sick Pay Scheme

Qualifications

• Minimum 5 GCSE’s at Grade C or higher including Maths and English (or equivalent qualifications).
• Proactive and eager approach to work and their learning.
• Capable of working with computer systems including Microsoft Office.

Responsibilities

• Studying a Level 3 Business Administration qualification.
• Liaising with Sales and Technical teams to understand customer needs.
• Providing friendly, knowledgeable customer service by phone and email.
• Accurately processing orders and credit notes.
• Attending product training sessions at the company Training Centre.

Skills

Proactive approach

Organisational skills

Customer service

Team collaboration

Education

Minimum 5 GCSE’s at Grade C or higher

Tools

Microsoft Office

Job description

A leading manufacturer in stone wool solutions located in the UK is seeking a Business Support & Administration Apprentice. This role includes supporting customer inquiries, processing orders, and collaborating across departments. The ideal candidate will have a minimum of 5 GCSEs at Grade C or higher and a proactive attitude towards work. We offer a competitive salary, company bonus scheme, and a supportive work environment. Join us in enriching modern living conditions for millions worldwide.