Business Admin Apprentice, A&E

Worcestershire Acute Hospitals NHS Trust; West Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A regional healthcare provider in the West Midlands is hiring a Customer Service Apprentice for the Accident and Emergency Reception & Administration Team. This role offers a salary while gaining valuable experience, training, and a professional qualification over 15 months. Responsibilities include patient interaction, data entry, and maintaining records in a busy environment. Applicants should have basic keyboard skills and customer service experience.

Qualifications

• Previous experience in a fast-paced customer service role.
• Any recognised word processing/typing qualification.
• Previous reception experience.
• Previous experience in a health care setting.

Responsibilities

• Deal with patients and visitors, taking essential details.
• Input and code patient information on the A&E computer system.
• Maintain accurate records within the department.
• Deal with sensitive situations with tact and understanding.
• Register patients onto the hospital OASIS computer system.
• Book in patients who arrive by ambulance.

Skills

Basic inputting/keyboard skills

Good verbal communication skills

Good telephone manner

Basic numeracy

Legible handwriting

Ability to work calmly and prioritise tasks

Education

Basic keyboard skills/qualification

Job description

Job Summary

An exciting opportunity has arisen for a Customer Service Apprentice to join our busy Accident and Emergency Reception & Administration Team based at Worcestershire Royal Hospital. You will have the chance to earn a salary, gain valuable work experience and learn new skills while being supported to achieve a professional qualification. This role is varied and offers a foundation for future careers within the NHS.

Apprenticeship Training Details

The role is a fixed‑term contract of 15 months under the Apprenticeship Standard Customer Service Practitioner, Level 4. Training will be provided by Herefordshire & Worcestershire Group Training Association. Compensation is the National Apprentice wage: £5.28 per hour (£10,296) for the first 12 months, increasing to the minimum wage from month 13‑15. The apprentice will work 37.5 hours per week, with on‑job and off‑job learning opportunities and 6 hours of paid study time each week. Upon completion, apprentices are eligible to apply for NHS roles.

About Us

Worcestershire Acute Hospitals NHS Trust provides a range of local acute services to residents of Worcestershire and specialised services to a broader population. The Trust operates hospital‑based services from three sites in Kidderminster, Redditch, and Worcester, employing nearly 6,800 staff. Our goal is to put patients first, working in partnership to deliver high‑quality care.

Our Objectives Are Simple

• Best services for local people
• Best experience of care and best outcomes for our patients
• Best use of resources
• Best people

Job Responsibilities

• To deal with patients and visitors, taking essential details from them.
• To input and code patient information on the A&E computer system.
• Maintain accurate records within the department, including filing notes, X‑ray reports, and blood forms.
• Deal with sensitive situations with tact and understanding.
• Observe absolute confidentiality of all information obtained.
• Carry out any other duties appropriate to the grade as requested by the A&E Reception Supervisor.
• To comply with Trust policies and procedures.
• Register patients onto the hospital OASIS computer system and admit them.
• Book in patients who arrive by ambulance.
• Prioritise workload according to departmental demands.

Person Specification

Qualifications

Essential

• Basic keyboard skills/qualification

Desirable

• Any recognised word processing/typing qualification

Experience

Essential

• Previous experience in a fast‑paced customer service role.

Desirable

• Previous reception experience
• Previous experience in a health care setting.

Knowledge & Skills

Essential

• Basic inputting/keyboard skills.
• Good verbal communication skills.
• Good telephone manner.
• Basic numeracy.
• Legible handwriting.
• Ability to work calmly and prioritise tasks in a busy setting.

Desirable

• Knowledge of customer care.

Disclosure and Barring Service Check

This post requires a Disclosure and Barring Service check under the Rehabilitation of Offenders Act (Exception Order) 1975.

Employer Details

Worcestershire Acute Hospitals NHS Trust
Charles Hastings Way
Worcester, Worcestershire
WR5 1DD