Business Acceleration Lead

The Boots Company PLC; Oxford; Hybrid; GBP 38,000 - 54,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Employee discount across Boots

Discretionary annual bonus

Maternity/paternity/adoption leave pay

Flexible benefits scheme

Job summary

Boots UK Limited seeks a Business Acceleration Lead to work with the Store Leader to drive commercial success across Beauty, Healthcare, Wellness and Pharmacy, coaching teams on the shop floor for excellent customer experiences.

You will identify growth opportunities, coach colleagues, and use performance data to deliver exceptional customer and patient care while supporting store objectives.

Qualifications

• Experience of leading Beauty, Healthcare, Wellness or Pharmacy teams.
• Proven experience coaching and developing teams for customer service and commercial results.
• Excellent communication and coaching skills to motivate colleagues.
• Strong commercial awareness with sales data, KPIs and targets.

Responsibilities

• You’ll lead and develop our beauty crew, health and wellness specialists, and pharmacy teams, helping them deliver exceptional service and achieve strong commercial results.
• By remaining visible and approachable on the shop floor, you’ll provide in-the-moment coaching, recognise successes and support colleagues in overcoming challenges.
• Using sales and performance data, you’ll identify trends, drive targeted action plans and help deliver store objectives.
• You’ll also foster an inclusive, high-performing culture and build strong relationships with key stakeholders, sharing best practice and collaborating to support wider business success.

Skills

Retail leadership

Coaching teams

Customer service

Commercial mindset

Data-driven decisions

Communication skills

Job description

Business Acceleration Lead

Contract: Contract - 6 Month Fixed Term Contract

Shift pattern: Weekend and Weekday working - 37.5 Hour Contract

Recruitment Partner: Laura Bradley - [e-mail]

Need to know

This is an exciting opportunity to join the team as a Business Acceleration Lead, working alongside the Store Leader to drive commercial success, exceptional customer service and strong colleague performance across the store. You'll be a highly visible presence on the shop floor, spending most of your time supporting colleagues across Beauty, Healthcare, Wellness and Pharmacy. Leading by example, you'll inspire teams to deliver outstanding customer and patient care while helping to maximise commercial opportunities. Using your commercial insight, coaching expertise and passion for service excellence, you'll identify growth opportunities, develop team capability and foster a culture where colleagues feel empowered to perform at their best.

Job Description

As a Business Acceleration Lead, you'll play a pivotal role in enhancing store performance through effective coaching, customer-focused leadership and a strong commercial mindset. Working closely with the Store Manager, you'll support and develop our beauty crew, health and wellness specialists, and pharmacy teams, ensuring they have the confidence, capability and motivation to deliver exceptional experiences and achieve business objectives. You'll maintain a strong presence on the shop floor, using performance insights to celebrate success, identify development opportunities and provide timely coaching that drives continuous improvement.

Key responsibilities

You’ll lead and develop our beauty crew, health and wellness specialists, and pharmacy teams, helping them deliver exceptional service and achieve strong commercial results. By remaining visible and approachable on the shop floor, you'll provide in-the-moment coaching, recognise successes and support colleagues in overcoming challenges. Using sales and performance data, you'll identify trends, drive targeted action plans and help deliver store objectives. You’ll also foster an inclusive, high-performing culture and build strong relationships with key stakeholders, sharing best practice and collaborating to support wider business success.

What you’ll need to have (our must-haves)

• Experience of leading Beauty, Healthcare, Wellness or Pharmacy teams.
• Proven experience of leading, coaching and developing teams to deliver strong customer service and commercial results.
• Excellent communication and coaching skills, with the ability to motivate and inspire colleagues.
• Strong commercial awareness and confidence working with sales data, KPIs and targets of the team.
• A visible, proactive and positive leadership style, with the confidence to lead from the front.
• A genuine passion for delivering exceptional customer and patient care.
• The ability to provide effective feedback and confidently manage challenging performance conversations.
• Strong organisational skills, with the ability to plan, prioritise and work effectively at pace.
• Strong relationship-building skills and the ability to work effectively with a wide range of stakeholders.
• A commitment to inclusion, diversity and creating a positive environment for colleagues.
• A willingness to learn, develop and take on new challenges.

It would be great if you also have

• Experience of working within a high-volume retail environment.
• Proven success in improving sales performance through customer service and colleague capability.
• Experience of using specific selling or customer service models to improve commercial performance.
• Experience of identifying and developing talent and creating effective development plans.
• Strong knowledge of retail and pharmacy operations and store systems.
• Experience of working with field teams, project teams or other key business stakeholders.
• A passion for developing others and creating a high-performance culture.

Rewards designed for you

• Boots Retirement Savings Plan
• Generous employee discount across Boots and partner brands for you and a family member
• Discretionary annual bonus
• Enhanced maternity/paternity/adoption leave pay, and a gift card for those expecting or adopting
• Flexible benefits scheme; holiday buying, gym discounts, life assurance and more
• 24/7 counselling and wellbeing support through TELUS Health, our Employee Assistance Programme

There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.

A bit about us

At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported, and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.