Bus Service Coordinator

Transport UK London Bus; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading transport company is seeking a Bus Service Coordinator to manage rail replacement operations in London. This role requires strong leadership, excellent communication skills, and the ability to oversee emergency transport services. The ideal candidate will have a proactive approach and experience in managing teams, ensuring efficient response during disruptions. The position is on a zero-hours contract with varied shift patterns and offers benefits including a contributory pension scheme.

Benefits

Contributory pension scheme

Discounts from various retailers

Qualifications

• Strong understanding of customer and stakeholder needs.
• Ability to engage confidently and provide feedback.
• Experience in managing teams for operational excellence.

Responsibilities

• Manage rail replacement operations in London.
• Monitor performance of Rail Replacement Controllers.
• Provide operational contact for TfL.

Skills

Customer and stakeholder understanding

Excellent communication

Leadership and motivational skills

Strategic thinking

Organisational skills

Analytical skills

IT proficiency

Flexible and adaptable

Job description

Bus Service Coordinator

Application Deadline: 30 November 2025

Department: London Rail Replacement

Employment Type: Zero Hours

Location: Walworth Depot

Compensation: £22.65 - £33.98 / hour

Description

We are seeking motivated and proactive Bus Service Coordinators to join our Rail Replacement Team, coordinating and managing rail replacement activities across the London area.

This is a key operational role within our London Rail Replacement operations, acting as the immediate point of contact for Transport for London (TfL) and overseeing both pre-planned and emergency transport services to ensure a safe, reliable, and efficient response during times of disruption.

Please note: due to the nature of the work, this position is offered on a zero-hours contract basis.

Key Responsibilities

• Effectively manage and coordinate all rail replacement operations within the London area.
• Monitor, support, and report on the performance and activities of on-site Rail Replacement Controllers.
• Manage and oversee operations on a 24/7 rota basis, covering a variety of shift patterns.
• Act as the primary operational contact for TfL, ensuring a professional, responsive, and customer-focused service.
• Deliver training, coaching, and ongoing development for team members, identifying training needs and conducting assessments for both new and existing staff.
• Work closely with the Commercial Services Team to develop and deliver training programmes that enhance understanding of operational and contractual requirements.
• Provide accurate administrative and operational support to ensure smooth service delivery.
• Build and maintain strong working relationships with internal teams, external suppliers, and partner organisations.

Skills, Knowledge and Expertise

• Have a strong understanding of customer and stakeholder needs, with the ability to identify areas for improvement and implement effective action plans.
• Be an excellent communicator, able to engage confidently with all levels of staff and provide clear, constructive feedback.
• Demonstrate strong leadership and motivational skills, with experience in managing teams to achieve performance targets and operational excellence.
• Be strategic and forward-thinking, able to anticipate potential issues and take proactive steps to prevent or resolve them.
• Remain calm, organised, and logical when working under pressure or during fast-changing operational situations.
• Be highly organised, able to prioritise effectively and manage a demanding workload.
• Possess strong analytical and problem-solving skills with the ability to interpret data and make informed decisions.
• Be confident using IT systems and reporting tools.
• Have a flexible and adaptable approach, including a willingness to work outside of normal hours when required to meet operational demands.

Benefits

• Our contributory pension scheme – you put in 5% of your salary each month and we’ll add 3% on top.
• Discounts from shops and retailers – including Apple, Adidas, Nike, Vue, Odeon, Sainsbury’s, Asda, Morrisons and more.