Bureau/Legacy Insurance Manager - City - £80K

Michael James Associates; City Of London; On-site; GBP 75,000 - 95,000; Full time

Job summary

A leading global insurance brokerage in City of London seeks a Bureau / Legacy Manager to oversee critical operations and drive process improvements. The ideal candidate has over 5 years of insurance experience, strong knowledge of relevant systems, and demonstrated leadership capabilities. This role offers a competitive salary and the opportunity to lead impactful projects in a collaborative environment.

Benefits

Competitive salary

Collaborative team environment

Opportunity for project leadership

Qualifications

• Minimum 5 years of insurance experience.
• Deep knowledge of IMR and Lloyd's Account Enquiry.
• Experience handling legacy accounts.

Responsibilities

• Lead Bureau and Non-Bureau processes.
• Oversee workflows related to IMR and Lloyd's Account Enquiry.
• Manage a high-performing team and deliver operational targets.

Skills

Understanding of insurer-side processes

Hands-on experience in Bureau and Non-Bureau operations

Leadership experience

Problem-solving mindset

Excellent communication skills

Job description

Bureau / Legacy Manager

Location: City of London (4 days per week on‑site)
Employer: Global Insurance Broker

About the Role

We are seeking an experienced Bureau / Legacy Manager to join our London operations within a leading global insurance brokerage. This is a key leadership position overseeing bureau and non‑bureau processes, driving operational effectiveness, and supporting legacy remediation across the business.

Key Responsibilities

• Lead the end‑to‑end management of both Bureau and Non‑Bureau processes.
• Oversee IMR, Lloyd's Account Enquiry, and associated insurer‑side workflows.
• Take ownership of legacy issues, implementing practical solutions and long‑term process improvements.
• Manage and develop a high‑performing team, including workload planning, prioritisation, and performance oversight.
• Deliver against operational and project targets with a strong focus on accuracy, timeliness, and quality.
• Present confidently at Steering Committees and Board meetings, providing clear project updates, data‑driven insights, and progress reporting.
• Collaborate with internal and external stakeholders to ensure smooth market interaction and delivery of agreed objectives.

About You

• Strong understanding of insurer‑side processes with hands‑on experience in Bureau and Non‑Bureau operations. Minimum 5 years insurance experience .
• Deep knowledge of IMR, Lloyd's Account Enquiry, and related market systems.
• Proven background handling legacy accounts and associated operational challenges.
• Demonstrated leadership experience with the ability to set workloads, motivate teams, and drive accountability.
• Target‑driven mindset with a proactive, problem‑solving approach.
• Excellent communication and presentation skills, with the ability to engage senior stakeholders.

Why join this Firm?

• Play a key role in shaping operational excellence at a global broker.
• Collaborative, supportive team environment.
• Opportunity to lead impactful projects and engage with senior leadership.
• Competitive salary and benefits package