Burberry Retail Store Support Coordinator

Burberry; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury fashion retailer in London is seeking two Retail Store Support Coordinators to enhance global retail operations. The role involves managing multiple operational projects, supporting store teams, and delivering training. Candidates should have experience with SAP and a strong proficiency in Excel and PowerPoint. This position offers an opportunity to contribute to the company's vision of elevating the client experience through efficient operational support.

Qualifications

• Experience in retail operations preferred.
• Ability to handle multiple projects under tight deadlines.
• Strong proficiency in MS tools.

Responsibilities

• Serve as primary contact for global retail stores.
• Manage ad-hoc retail projects and align with strategic goals.
• Design comprehensive training programs.

Skills

Project Management

Operational Support

Stakeholder Management

Problem-Solving

Training Development

Tools

SAP

Excel

PowerPoint

SharePoint

Job description

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

Burberry is looking for two Retail Store Support Coordinators to join the Retail Standards & Operations - Retail Excellence team. In this position you will be responsible for supporting and enhancing global retail store operations through process development, training, and operational support. You will act as the trusted partner for store teams, ensuring swift resolution of queries and flawless coordination of cross-functional initiatives. You will champion the successful implementation of strategies that reflect Burberry's vision and elevate the client experience.

RESPONSIBILITIES

• Serve as the primary contact for global retail stores, delivering high-quality operational and process support.
• Act as a subject matter expert in key areas such as Stock in Transit, Operational KPIs, Stocktakes, and Cycle Counts within the Retail Store Support Team.
• Manage and support ad-hoc retail projects, ensuring alignment with strategic goals and stakeholder expectations.
• Lead end-to-end process improvement initiatives, including development, documentation, testing of store systems, and deployment of solutions.
• Design and deliver comprehensive training programs, from content creation and user guides to scheduled and ad-hoc sessions for store teams.
• Collaborate across regions and functions, providing performance insights, coordinating communications, and influencing decisions that enhance store operations and elevate the client experience.

PERSONAL PROFILE

• Proven ability to manage multiple projects under tight deadlines, with retail experience preferred, particularly in operational support and problem-solving.
• Experience with SAP or other retail systems preferred, alongside strong proficiency in Excel, PowerPoint, SharePoint, and other MS tools.
• Skilled in stakeholder management and cross-functional collaboration, with experience in developing and delivering high-impact training.
• Flexible, commercially aware, and people-oriented, with a proactive approach to organisational needs.
• Energetic and solution-focused communicator with strong interpersonal, organisational, and time management skills, paired with a retail mindset and passion for excellence.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.