Burberry Content Coordinator

Burberry; City Of London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Burberry in London is seeking a Content Coordinator to shape and deliver the digital content experience across Burberry.com. You will manage global content builds and launches, navigating regional requirements and schedules while ensuring every customer journey reflects the Burberry brand vision.

Working across Digital, Technology, Product and Creative teams, you will help strengthen our platforms, improve site performance and bring campaigns and trading activity to life.

Qualifications

• Experience in ecommerce or digital content operations.
• Knowledge of CMS and PIM platforms; Contentstack or Inriver is a plus.
• Strong digital capability and willingness to learn new systems.
• Attention to accuracy, consistency, and the customer experience.
• Strong analytical and problem-solving skills.
• Collaborative communication across teams.

Responsibilities

• Lead the build, management and publication of content across Burberry.com, including campaigns, navigation, product pages and customer service content.
• Coordinate global site launches through clear publishing plans and go-live schedules.
• Partner with Design, Copy, SEO, Merchandising, Project Management and Digital teams to ensure a consistent customer experience.
• Manage targeting and scheduling of personalised content across regions in line with campaign priorities.
• Maintain site quality through testing, resolve issues with Technology teams, identify improvement opportunities.
• Take ownership of digital projects and provide progress updates and guidance on CMS/PIM.

Skills

CMS experience

PIM knowledge

Content coordination

Analytical

Collaboration

Tools

Contentstack

Inriver

Job description

Introduction

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

Job Purpose

We are hiring a Content Coordinator to help shape and deliver the digital content experience across Burberry.com. You will manage global content builds and launches, navigating regional requirements and schedules while ensuring every customer journey reflects the Burberry brand vision. Working across Digital, Technology, Product and Creative teams, you will help strengthen our platforms, improve site performance and bring campaigns and trading activity to life. This is an opportunity to combine technical expertise, considered execution and creative collaboration within a global luxury environment.

Responsibilities

• Lead the build, management and publication of content across Burberry.com, including campaigns, navigation, product pages and customer service content.
• Coordinate global site launches through clear publishing plans, well-managed briefs and carefully structured go-live schedules.
• Partner with Design, Copy, SEO, Merchandising, Project Management and wider Digital teams to deliver an optimised and consistent customer experience.
• Manage the targeting and scheduling of personalised content across regions, ensuring customer journeys remain relevant, effective and aligned with campaign priorities.
• Maintain site quality and readiness through detailed testing, resolving issues in partnership with Technology teams and identifying opportunities to improve functionality.
• Take ownership of digital projects, sharing clear progress updates and recommendations while supporting colleagues with CMS and PIM guidance.

Personal Profile

• Experience working in an e-commerce, digital content or operations environment.
• Practical knowledge of CMS and PIM platforms, with Contentstack or inriver experience welcomed but not essential.
• Strong digital capability and an interest in learning new systems, technologies and processes.
• A considered approach to quality assurance, with close attention to accuracy, consistency and the customer experience.
• Clear analytical and problem-solving skills, with the ability to organise multiple priorities and deadlines effectively.
• A collaborative communication style and the ability to build productive relationships across teams and disciplines.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.