Burberry Client Engagement Manager

Burberry; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A luxury fashion brand is seeking a Client Experience Manager to lead global activations and enhance client engagement. This role involves overseeing activations, generating insights, and managing key events while collaborating across functions. The ideal candidate has a background in client engagement, strong analytical skills, and a passion for the luxury sector.

Qualifications

• Proven experience in client engagement or experience management, ideally within a luxury or fashion environment.
• Strong analytical capability, confident in using data to generate insights and guide decisions.
• Exceptional communicator and storyteller, with the ability to influence and inspire stakeholders.

Responsibilities

• Oversee global client experience activations, ensuring alignment with brand standards.
• Deliver actionable insights through comprehensive reporting.
• Manage end-to-end delivery of signature global moments.

Skills

Client engagement

Data-driven decision-making

Analytical skills

Communication

Project management

Job description

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

Burberry is looking for a talented Client Experience Manager to join Client Engagement team. You will be reporting to the Director of Client Experiences and will lead global client activations that reflect Burberry's heritage and innovation. This role is key to creating luxury experiences that put the client at the heart and deliver measurable impact.

We are seeking a strategic thinker with strong analytical skills, confidence in data-driven decision-making, and a passion for elevating client engagement. Success in this role means thriving in a fast-paced, cross-functional environment and managing complex projects with precision and creativity.

RESPONSIBILITIES

• Oversee global client experience activations, ensuring flawless execution, data accuracy, and alignment with Burberry's brand standards across all regions.
• Deliver actionable insights through comprehensive reporting and post-event reviews to shape future strategies and elevate client experiences.
• Manage end-to-end delivery of signature global moments, including two annual shows and Tier 1 activations, bringing creativity and precision to every detail.
• Collaborate across markets and functions, partnering with regional teams and external agencies to deliver cohesive, high-impact experiences.
• Champion innovation, monitoring trends and competitor activity to inspire fresh concepts and enhance engagement strategies.
• Support local initiatives and pop-ups, designing client journeys and optimising data capture to maximise engagement and conversion.

PERSONAL PROFILE

• Proven experience in client engagement or experience management, ideally within a luxury or fashion environmentli>
• Strategic and creative thinker, passionate about crafting impactful experiences that build loyalty and deliver measurable results.
• Strong analytical capability, confident in using data to generate insights and guide decisions.
• Proactive and adaptable, able to drive projects independently in a fast-paced, cross-functional setting.
• Exceptional communicator and storyteller, with the ability to influence and inspire stakeholders.
• Highly organised, with excellent time management and a genuine interest in fashion and luxury consumer trends.

Equal Opportunities

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.